If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

sutherlh1,

This is due to the problem we had earlier - the actual price is 37p up 1.75p on the day at the moment.

Apologies for the inconvenience.

Ian

Cannot get stockwatch, tried logging in and out to no avail.

same problem here

terminal now working...with stockwatch info
BUT is not refreshing with todays data
eg in the small cap that starts up at 7am ....

still showing yesterdays

We are unfortunately having some technical issues, you should now be able to see stoockwatch, but we are working on clearing the old data out.

We will be restarting level 2 and I will let you know when that has been done.

Ian

Still cannot get stockwatch.

tvc,

Can you tell me what you see when you go to the stockwatch page?

Ian

Just the greyish screen, telling you try logging out if problems with streaming.

tvc,

If you are just getting a grey screen, it would seem that your machine is struggling to download the applet. Can you try resarting your browsers first of all, and if that doesn't work then please restart your machine to see if that clears the issue.

Ian

Well I can get the whole page grey screen is in the middle but will try your suggestion.

Stockwatch is back now thanks a lot.

Level 2 should now be connected, there is an issue with missing orders due to a failed reset overnight. We are looking into this.

Apologies for the inconvenience.

Regards

Ian

All Streaming services should now be working, but pelase be aware that prior to this point we will be missing data.

I apologise for this inconvenience.

Ian

Ian,

I have everything working except L2...just Grey boxes...restarted browser to no avail
Di

Di,

Sounds like for some reason your machine is struggling to download the applet for level 2. can you close down all your browsers and then tray again. If this does not work, please restart your machine and this should clear the problem for you.

Ian

Ian,

Fine now with a restart.
thanks

Ian,

I have not been able to get am website for the past two hours similar to RUPIE on traders thread....all other sites have been working fine just am which just stopped working and then all I could get was 'website unavailable' and a white screen. I expected your site to have been down for the past two hours and yet I see loads of people have been posting!
Puzzled
Di

Are you on BT Di? I had the same problem and rang in to see if it was my machine or the Moneyam site. . I was told the problem seemed to be only with those using BT.

Di,

TOK is correct - there seems to have been a problem with BT users where they were unable to connect to the website yesterday.

Ian

What now?