If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Top man!!
Ta

I tried to get a quote for 'BEN-HUR', but I got 'Not A Valid Epic'!

'CLEOPATRA' was the same.

That's strange. The Odyssey was a valid epic.

Having lots of problems with the site today - are there any known issues?

Terminal Streaming on three different computers keeps grinding to a halt, general browsing slow including Shares Mag download. Tried rebooting, kicking base unit, the other usual stuff. Nothing unusual on ping or traceroute but intermittent I guess.

Sick as a dog today so back later read any reply.

Kyoto,

We had a network problem at 14.55 which was resolved by 14.58 this afternoon, but apart from that the site has been up and running as per normal with no issues with streaming or the other things that you have mentioned.

Ian

Thanks Ian must have been me today will hope for better tomorrow.

A couple of points of information for those who occasionally have problems accessing MAM (or some other specific site) when the site is known to be "up" and functioning normally for others.

The first, and most obvious, is that it can be connectivity problems between your ISP and others, often caused by a router problem. Routers are routinely reconfigured for all sorts of reasons, and slip ups occur. If it's a hugely popular site (say, the BBC), it's likely your ISP will have plenty of people shouting. If it's a bit more specialized (like MoneyAM), and you know the site is up, then it may be worth calling your ISP.

Another problem can crop up: this is the DNS problem. DNS?, you say, what in the heck is that? A DNS is a Domain Name Server which will be associated with your ISP (usually). This takes a name like moneyam.com and translates into the numeric Internet Protocol (IP) address of the site you're connecting to.

Unfortunately, DNS servers, like all products of human ingenuity, can fail. Which is why every site nominates at least two DNS addresses for itself. The other thing that can happen is a DoS attack on the DNS itself. This is a denial of service attack perpetrated by one of those denizens of the Internet whose punishment should include chopping off of hands and other body parts with a blunt axe, ritual disemboweling and severance of the head with a hacksaw.

A simple way of testing for DNS failure, however caused, is simply to enter the numeric IP address for the site into your browser. So, http://193.243.128.75 will get you to MAM even if the DNS isn't around to translate the name.

Hope this helps.

streaming gone awol?

PW,

No we are still connected here - can you tell me what you see whn you try to access?

Ian

Try a QUOTE for DDD. You will see that the price has not changed, but the intra day chart is showing a fall.

haystack,

I will take a look,

Ian

Haystack,

The change is taken against the previous days close, this allows for any gap ups or downs to be shown correctly. Therefore if you had looked at the chart just after open it would have been up 0.25, it has now returned to last nights close so is showing as no change, even though it has dropped off since open.

Ian

Yes. You are right. The trouble is that I expected to see a reference line based on last nights close as on other systems. That would show the whole picture.

Haysstack,

Good point, I will speak to James our chart developer to take a look into this.

Ian

Hello,

Apologises for the outage just then, we're aware of what caused it and are isolating the culprit.

J.

I can't log out of Moneyam on Mozilla Firefox. I'm logged in all the time. Can anyone suggest how I can log out. It's essential because when I'm abroad I use just IE, and I know that I can't be logged in from 2 different suppliers if I want to use Level 2.

Maggot,

As a test I have logged you out here, so you should be forced to log in if you go to the traders room for example.

When you clcik on Log Out on firefox, what happens? It sounds like that for some reason, your login cookie is being retained. I use both IE and Firefox, and have had no problems logging out with either of them.

Ian

Thans, Ian. I was, indeed, logged out when I restarted Firefox just now. I've not had trouble until the last few days. Will try to log out again now. If I still have trouble I'll have to get you to log me out and go in with IE. Then I'll have to get a man in to look at Firefox for me.

IanT. Just tried it - logging out and back in - and it seems OK now. Possible trouble with my mouse, which seems to work better on some sites than others. Very strange.

Maggot,

Glad to here all seems fine - let me know if it happens again.

Ian