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Site problems     

Madison - 02 May 2005 23:49

Anyone else having login problems?

Most of the time tonight I haven't even been able to get to the login page at all. When it finally decided to appear it then took much longer than usual to let me on. After this I was almost immediately asked to logon again.

I have a broadband connection and no problems with any other site. I've done all the standard checks, rebooting, clearing temp files etc...

Cheers, Madison

Chiva20 - 20 May 2005 12:40 - 54 of 67

Hi Ian,

I try and wap through price quotes by punching in an epic code on your home page. Sometimes I get the price displayed. However the majority of the time recently I get a message saying 'This page contains errors and cannot be displayed' Is this a problem with my phone (p910)/connection issue or is it connected to the site?

Can you let me know?

Many thanks

Chiva

IanT(MoneyAM) - 23 May 2005 12:28 - 55 of 67

Chiva,

I am not sure - I will pass this onto our technical team to see if they have any ideas,

Ian

Chiva20 - 23 May 2005 12:32 - 56 of 67

Ok much appreciated thanks

Sequestor - 23 May 2005 15:54 - 57 of 67

whats up ? I`m being told to upgrade to where I am, notices that the site is down for maintenance

woooowww!!!

IanT(MoneyAM) - 23 May 2005 15:55 - 58 of 67

Sequestor,

We are having a slight problem at the moment which we are working to resolve,

Regards

Ian

PW Carnell - 23 May 2005 15:57 - 59 of 67

big problems today, yesterday -keep being told to log back in on l2

IanT(MoneyAM) - 23 May 2005 15:59 - 60 of 67

PW Carnell,

we have just had a problem which would have caused this - you shoudl now be ok, apologies for inconvenience,

Regards

Ian

Sequestor - 23 May 2005 16:20 - 61 of 67

i am getting bumped from Stockwatch all the time now , and being told to upgrade-I am upgraeded, but my a/c says I am a "freebie"- I`m not.

Sequestor - 23 May 2005 16:20 - 62 of 67

edit-twice posted.

TullettJ (MoneyAM) - 23 May 2005 16:26 - 63 of 67

Sequestor,

Can you try logging out and logging back in again please?

J.

Sequestor - 23 May 2005 16:34 - 64 of 67

yep Tullet, did that- Stockwatch seems ok now- still showing me as a freebie though!

Chiva20 - 26 May 2005 17:09 - 65 of 67

Hi Ian,

Sorry to bother you with my previous problem. Have you had any success finding out what is happening? I logged onto your website via my P910 yesterday and got a quote, only for my next quote to produce the message 'This page contains fatal errors and cannot be displayed' I've since had that same message everytime I request a quote, on different stocks. Very frustrating.

If you know of any reasons why this keeps happening I'd be grateful for your feedback,

Many thanks

Chiva

TullettJ (MoneyAM) - 26 May 2005 22:31 - 66 of 67

Chiva20,

We can't support viewing the full MoneyAM site on PDAs becuase there are many reasons why things may not work correctly (browser incompatiabilities, provider problems, caching issues)

The site is designed to be viewed on a normal web-browser on a desktop machine and becuase of this limitation we created the MoneyAM Mobile service which should allow you to view streaming watchlists on your PDA.

J.

Chiva20 - 27 May 2005 09:10 - 67 of 67

Thanks J, very helpful I will use that instead.
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