If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Any chance of a reliable Level1 service this afternoon (let alone Level2) ?

Have logged in and out several times, still showing incorrect prices on my stockwatch furthermore the Level 2 is also incorrect, not realtime at all. Lost money as a result since the price had changed (did a dummy sell) and realised that the price shown on the stockwatch and Level 2 were well over 12 mins behind ADVFN :-( Sold out at a much lower price than I could have had Level2 been correct. Have sent you an e-mail.

Ian,

Our suppliers are having an issue at the moment - they are working to resolve this and I will let you knwo when I have further information.

Ian

Thanks however the damage has been done :-(

Thanks Ian. Your supplier has a lot to answer for. I think you already know my feelings about them !

Again I apologise, and I will keep you up to date when I hear back from them.

Ian

Am so angry and disappointed at this moment, feeling very hard done by and cheated out of money as a result (405). I do appreciate that you specifically are not to blame which is why I am holding fire on losing my cool. Agree with qwento, your supplier has a lot to answer for.

If you hadn't noticed your UKX (FTSE 100) feed has stalled AGAIN !

qwento,

It is related to the problem our suppliers are aware and are working on it.

Ian

Ian, just to let you know that there are no SCTN trades showing on the system since 1333 today.
As I cannot access streaming Stockwatch I have to look at the trades to see prices.
Is there something that can be done to refresh SCTN?
Thanks,
TT
EDIT:
As soon as I post up comes trades from 1357

TT,

It is a part of the problem we are having we are in discussions with our suppliers at the moment to try and get this resolved.

Ian

Prices should start to update soon, please accept my apologies for this - thetre may be some missing data and rogue orders on level 2, please let me know if you see any and I will try to deal with them as they arise.

Ian

lots of rogue order on seg.l with jpms appearing many times

darrens,

This is related to the earlier problem I will see what I can do.

Ian

Rogues on RDSB Ian please.

Have logged in and out, yesterdays closing prices still incorrect, also bid and offer on many shares are still not realtime, as for Level2 the bid/offer incorrect only the trades are realtime. All very confusing and far from resolved. Arghhhhhhhhhh

ian,

aggin please accept my apologies. The issue with the feed actually stopping was resolved. we are still working on why the other issues ocurred an da way to resolve those.

Ian

Ian

Have had enough of this for today - have sent you a further email. Please reply to that directly.

Regards

Ian Alexander

Ian,

Will do,

Ian

IanT(MoneyAM)

Occasionally, whilst I am logged in most of the day, my stockwatch log in changes to that of 'jcannon' and not Mr Turbot. I then switch to Investor's Room and it reverts to the correct log in. When going back to stockwatch it usually logs on as 'jcannon' again. The only way I can correct this is to log off and log on again. It is always 'jcannon's' stockwatch which appears; no other user.
Any ideas??

Mr Turbot