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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

IanT(MoneyAM) - 12 Jun 2007 07:44 - 5770 of 7315

city,

Is that on stockwatch?

ian

The Other Kevin - 12 Jun 2007 07:46 - 5771 of 7315

Logged in and out but no Stockwatch

IanT(MoneyAM) - 12 Jun 2007 07:47 - 5772 of 7315

TOK,

We believe this to be a java thing - we are looking into as we speak and will get back to you as soon as possible,

Ian

tvc15 - 12 Jun 2007 07:47 - 5773 of 7315

I have rebooted computer still the same. Anyway have to go now school time.

city10 - 12 Jun 2007 07:53 - 5774 of 7315

Yes stockwatch and L2

The Other Kevin - 12 Jun 2007 07:53 - 5775 of 7315

No Level 2 either

IanT(MoneyAM) - 12 Jun 2007 07:53 - 5776 of 7315

TOK,

Guys,

We believe this to be related to the version of Java you have we are just taking a look and I will get back to you shortly,

ian

The Other Kevin - 12 Jun 2007 07:55 - 5777 of 7315

Just checked my Java. Java validation check said I had the latest

greekman - 12 Jun 2007 08:05 - 5778 of 7315

Ian,

My stockwatch and L2 is still working fine. Just refreshed and still no problem.
Don't know whether that helps.

IanT(MoneyAM) - 12 Jun 2007 08:05 - 5779 of 7315

thanks greek

Chea - 12 Jun 2007 08:06 - 5780 of 7315

L2 crashed?

sealed - 12 Jun 2007 08:06 - 5781 of 7315

Ian
I'm not sure it's a version problem. I can't get L2 to run within etrades pro platform (just get a grey screen) but I can get L2 to run as a standalone screen from power etrade.

IanT(MoneyAM) - 12 Jun 2007 08:06 - 5782 of 7315

Chea,

When you say crashed what are you seeing,

ian

Chea - 12 Jun 2007 08:07 - 5783 of 7315

Ah! Not crashed but very slow to respond.

IanT(MoneyAM) - 12 Jun 2007 08:07 - 5784 of 7315

Chea,

seem fine here can you try again please and let me know if you still have a problem,

ian

Chea - 12 Jun 2007 08:09 - 5785 of 7315

Ian,

When I attempt a change of tabbed quote page, the change is just very slow to respond.

IanT(MoneyAM) - 12 Jun 2007 08:09 - 5786 of 7315

Chea,

Ok, we will take a look,

Ian

IanT(MoneyAM) - 12 Jun 2007 08:11 - 5787 of 7315

Chea,

You should be back up to speed now,

Ian

Dynamite - 12 Jun 2007 08:12 - 5788 of 7315

All grey screens for me here too on my terminal Ian...only charts are showing up...no L2 and trades and no shtocks :-(

Chea - 12 Jun 2007 08:12 - 5789 of 7315

Ian,

Yes, much improved.

Thank you.

Chea
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