If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

No problem with MAM this morning but have lost the use of my 2nd phone line (other one's fine).

I'm with BT just wonder if there is a problem with them and that that is causing problems generally over the country.

Is that a possibility Ian.

Interestingly I had the same problem some weeks ago but after a week things came back to normal.

Stan,

No this was an unrelasted Java issue whic affected some of our users - not BT related

Ian

Thanks Ian, just traced the problem to my 2nd line (can't fix it just traced it -): ).

Ian,
all OK now, thanks
Dexter

grey screens again

Sceen just gone grey again (~1623). No joy logging in and out.

hello all,

if you are experiencing problems please shut down all your browser windows and restart, this should clear the problem.

best regards,

geoff

Geoff
Fine now thx

city10,

excellent news, very glad to hear it :)

geoff

Level 2 indicators not showing on stockwatch screen

bhunt,

Apologies for that I will get James to take a look,

Ian

bhunt,

it seems that just the 2 icon is missing if you click where it should be it will bring up the level 2 screen - James is taking a look at getting these to show for you correctly,

Ian

thanks

Getting a blank grey panel when reqesting prices for different profolios via Stockwatch. Is this the same problem as yesterday (with Java) and how was it resolved?
Mike

mgc2np,

Mike,

We put in a fix to help out those with a java conflict yesterday, which has fixed that problem. Is this happening when you select to move between different stockwatches using the drop down box at the bottom left of the screen. can you initially see the stockwatch screen and then this only happens when you try to switch.

Can you try restarting yoru machine to see if this helps?

Ian

Ian
It's happening on both initial selection and also when moving to a 2nd portfolio.
I had the same problem yesterday morning and it was working OK in the afternoon, following your Java fix.
Will try restarting later (- I've got some printing going on in another session)
Mike

Mike,

Let me know what happens after the resart of the machine, as a permanent fix went in last night which solved yesterdays issue.

Ian

Ian
Restart has resolved the problem!
My PC is hibernated rather than closed down overnight. Does that mean it somehow missed your permanent fix when "rewakened" this morning?
MIke

Mike,

Essentially yes, you would have needed a new session to access the new version we put in, whihc is why the close down resolved it.

Ian

bhunt,

we have now put the level 2 icons back on stockwatch. You will need to close all of your moneyam browsers and then go back in and you shoudl then be up and running as normal

Ian