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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Chea - 14 Jun 2007 09:09 - 5843 of 7315

Ian,

Unfortunately, getting continued slowness.

Chea

IanT(MoneyAM) - 14 Jun 2007 09:11 - 5844 of 7315

Chea,

We are just looking at it

Ian

IanT(MoneyAM) - 14 Jun 2007 09:13 - 5845 of 7315

Chea,

All should be back to normal now,

ian

Chea - 14 Jun 2007 09:17 - 5846 of 7315

Ian,

Thank you.

Chea

Kyoto - 14 Jun 2007 09:59 - 5847 of 7315

My Etrade L2 windows are taking an age to appear and update on entering an EPIC - are there any known problems outstanding?

edit: Terminal L2 windows are hung now as well.

IanT(MoneyAM) - 14 Jun 2007 10:01 - 5848 of 7315

Kyoto,

We are just haveng network issue which we are restarting and all should be back after a restart.

Ian

dave leach - 14 Jun 2007 10:02 - 5849 of 7315

level 2 down again, warning to anyone out there do not go for this service, it is as reliable as a clapped out second hand 3 wheeled dustbin, garbage.

IanT(MoneyAM) - 14 Jun 2007 10:03 - 5850 of 7315

dave leach,

please accept my apologies - we have been experiencing problems which shoudl be resolved momentaritly, and we are investigating what has cause this to make sure it can be fixed permanently.

Ian

Isaacs - 14 Jun 2007 10:04 - 5851 of 7315

Yes not been one of the better weeks although have to say usually fine.

dave leach - 14 Jun 2007 10:05 - 5852 of 7315

everyday we get this, everyday, simply not good enough. Subscription will be canceled. Vote with your feet.

IanT(MoneyAM) - 14 Jun 2007 10:07 - 5853 of 7315

Dave Leach I can only apologise at this point in time and reassure you that all is being done to resolve this issue.

Ian

dave leach - 14 Jun 2007 10:19 - 5854 of 7315

fed up with apologies, your service is crap.

dave leach - 14 Jun 2007 10:20 - 5855 of 7315

fed up with apologies, your service is crap.

dave leach - 14 Jun 2007 10:22 - 5856 of 7315

fed up with apologies, your service is crap.

IanT(MoneyAM) - 14 Jun 2007 10:23 - 5857 of 7315

Dave,

Thank you for your comments, I understand your annoyance, adn we are doing everything to resolve this.

Ian

dave leach - 14 Jun 2007 10:23 - 5858 of 7315

fed up with apologies, your service is crap.

dave leach - 14 Jun 2007 10:25 - 5859 of 7315

fed up with apologies, your service is crap.

0057659 - 14 Jun 2007 10:25 - 5860 of 7315

Hi All

I have waited two years for my TZG to get moving and i nip out for two minutes come back and its off and looking good, two mins later L2 and the whole of Money am is down for maintainence. How lucky is that! ;-))

dave leach - 14 Jun 2007 10:26 - 5861 of 7315

and now we get multiple postings. Ever thought of upgrading your I.T staff???

0057659 - 14 Jun 2007 10:26 - 5862 of 7315

Hi All

I have waited two years for my TZG to get moving and i nip out for two minutes come back and its off and looking good, two mins later L2 and the whole of Money am is down for maintainence. How lucky is that! ;-))
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