If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Thanks Alan, will take a look at it when I get the screen shot.

ian

Ian,
Still does the same on AOL, even after clearing temp files, cookies and rebooting the machine, the IE is fine!!
Must be some kind AOL thing.
Alan

Alan,

Yes it would appear so - I think it is a case of a cached page in the AOL browser, but I unfortunately have no idea how to clear it from that browser I am afraid.

Ian

Why should I find I'm logged out of L2? It has happened a few times today.

Chea,

I will get Alex to take a look into it,

Ian

also keep being asked to login , do you have a bit of a problem

maddoctor,

just replicated that here - Alex is going to do some restarts to see if that clears the problem.

Ian

just been asked to login again to see what you had to say?

Ian,

I keep getting logged out today and currently can't access about 50% of my terminal, news and some l2 and stockwatch...they all have logged out boxs whilst the rest of terminal is logged in :-(
Di

Guys,

thanks were are doing a restart with some of our machines at this end which should cure the problem.

Ian

Ian,

Thank you for the speedy response.

Chea

right we have done the restart, you may be asked to login again due to said restart, but all should be fine from there on in.

Di,

Can you close down terminal and log out of MoneyAM and then back in and that should sort out your issue,

Ian

Thanks Ian, I had the same problem but it has cleared now.

Ian...The problem is now solved. Thanks
Di

Morning Ian,

A few times over the last few week days, I keep being logged out when I change from one page to another (for example, from a tab Stockwatch to Investors room and back). It's not my broadband connection as another site is OK.
Occurred, last Thurs, Fri and again today.
Not a big problem, but a bit annoying.

greekman,

I will get Alex to take a look.

Ian

Also logged off of L2 this morning.

Chea,

Was that just once or more than once as it may be a case of your login just expiring naturally, however, Alex is trying to replicate this and work out what is going on,

Ian

Ian,

I logged in just before 8.00 am and was logged out a few minutes after 9.00 am.

Ian,

Answer may be obvious but what do you mean by login expiring naturally (your reply to Chea). I thought level 2 meant No Log Out.