If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Thanks re V quick response.

Whilst on the trades link I clicked on the Help button top right of age, and the following message appears..

In this section you will find descriptions and helpful hints on what each area of the website does and how to use it.
This area provides a comprehensive breakdown of the site and a user friendly help guide.
If you require any further assistance with any function on the website then please feel free to contact our dedicated customer support team.
Details of how to contact us can be found by clicking on the contact button at the top of the page.

It does not usually display this, it usually sends you to a list of subjects.

When any other page is displayed and I click same help button, all is OK

Is there a fault. Could someone else try whilst displaying Trades, to see if the problem is widespread or from my end.

Thanks Greek

Hi Greek, there does seem to be a problem, albeit intermittent, I have tried Trades 3 times, it came up correctly the 2nd time but then went back to the message you had, on the 3rd try.
kim

Kim,

Thanks for that.

Guys,

We will take a look into this,

Ian

Thanks Ian.

Is there a problem with level 2?

I have about 5 stocks on my l2 screen - and moving between them is painfully slow

Hi Bhunt,

My L2 with 4 stocks is fine as at now 1509 hrs. But been out all day till now.

.

l2 -unusable this morning

PW,

What problems are you having?

Ian

just been kicked off site for 5 minutes - keep getting repeated login requests , sent e-mail but clearly in now

maddoctor

Snap

Guys,

I will get alex to take a look,

Ian

not me then?

guys,

apparently we had an issue which required us to do a restart on our machines. This is what caused the temporary login problem.

Ian

I have lost L2 on two occasions today. Once in early trade when I lost site access completely and again now when L2 disappeared.

Chea,

We will take a look,

Ian

Thank you.

Chea,

All seems to be fine here - I will monitor things, could you try closing your browser and going in again? If you are still having problems or the problem happens again please let me know,

Ian