Hello,

We experienced a small outage just after close due to a partial hardware failure.

As the failure was only partial we weren't able to switch that unit over to its backup which meant the site had to go down in order for us to fix it - a situation that isn't ideal.

I'll be working on ways to recover more quickly in the event of another partial outage during the rest of this week.

If you have any questions regarding this, please post below and I'll do my best to answer them.

J.

i think techies should have money taken off their wages for unplanned downtime...every minute it is down...100 gone.....bet that would get them off their lazy fat arses and actually doing something instead of thinking up viruses :-)

might suggest this to our Technical Director!

You've obviously very experienced at this Treble ;-)

money taken off their wages for unplanned downtime that is.

yip there is a well know equation in the IT world...it goes like this

techies = unreliable, lazy twats..... :-)))))))

obviously just MHO

Victor Meldrew

Well I totally missed the outage.

So I'd like to register my complaint herewith.

Treblewide,

No, not touchy, just curious as to the source of such statements ;)

Actually there was one a week ago where although the site was up none of the prices were, and then level 2 was screwed up for the rest of the day. Those count as outages too you know :-)

Rule 1: Never moon a werewolf.

Rule 2: Never miss a chance to either have sex or complain.

Rule 3 Ignore rule 2 if tempted to complain to the wife about sex

Kayak,

I don't count feed outages as that's not something I have control over ;)

J.

That's what you all say ;)

Rule 4.
Never piss in the wind.

Kayak,
LOL!!!

hey choccie , I missed the outage as well... I am outraged:-)
Rule5: have a laugh, it's only money and Trebs a scotman:-)Hi ya trebxx

rule number 6...if a threesome ever presents itself....grab the opportunity...no matter the consequences.

a bit of sloppy shouldered developer side stepping there......one would think maintaining a data feed or having a failover system would be a techie responsibility.

worse than salespeople these techies.

hi me julie...hope you are well..chocco tells me you were both naked during her stay...that must have frightened the neighbours :-)

You've got to get these things right Julesie ;)
Trebs is a ginge

correction...it is only me nuts that are ginge

Wasn't going to go splitting hairs.

makes a change from you picking them out from between yer teeth

TullettJ, perhaps you should pay you Techs, more and more often.

Didn't notice the breakdown verymuch as I was trying to decide between throwing a bank of memory, a hard disk or the whole b. computer at the wall at the probable time.

8-)

Treblewide,

In lieu of the fact we techies are paid peanuts, I never have unplanned outages, ie,

1, The fault we applied proved the customer hardware did not react to spec, thus saving them an embarrassing failure
2. The backwardation scheduled outage was not correctly legislated for by the customer.
3. The review has shown mis-operation of the repair process by the customers staff.
4. I had prior approval for the outage, the customer had failed to appraise themselves of this fact.
5. The spilt coffee that caused the failure was of an inferior brand, supplied by the customer.
6. Loss of service was not an issue in this case, as the condition is clearly detailed in the service level agreeement.
7. The customer had been informed the failure would result in catastrophic loss of service, but nonetheless chose to implement without backup.
8. I warned them, but the twat still unplugged it.