If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Mick,

There appears to be a problem with the level 2 feed at the moment. Our supplier are working on this problem. Please accept may apologies for this

Ian

Mick,

Just heard back from our suppliers they have experienced flooding in one of their control rooms - they are in the process of switching the feed to a back up which shoudl be online shortly and they timing should catch back up - again please accept my apologies for this.

I will monitor things at this end,

Ian

ON the back of that - the switch may result in some lost data during the actual change - I apologise for this in advance,

Ian

Our suppliers are still working on a fix to this problem -I will notify you when they have one in place,

Ian

Cheers Ian

I'm off to flood my liver shortly anyway so no worries :>)

Mick

Our suppliers have changed the feed, and things should now be starting to catch up. We have noticed a few rogue 0 volume orders which we are removing.

Ian

persistenve L2 problems this morning - with only half the screen being filled - or very slow response ??

No yellow strip on l2

bhunt,


There are no problems at this end - if only half the screen is filling up for you, it would sould like either the java is having problems or a firewall you are brhind is cauing this. Firstly try a restart on yoru machine. if that doesn't work try reloading the java (just click the word Java at the top of the stockwatch screen for the download). If neither of these work, you may need to take a look at the java settings on the firewall to see if they are set at a very high level.

Ian

Ian,

Same problem as about a week ago.
I click on Help, then Trades and the following appears.

In this section you will find descriptions and helpful hints on what each area of the website does and how to use it.
This area provides a comprehensive breakdown of the site and a user friendly help guide.

If you require any futher assistance with any function on the website then please feel free to contact our dedicated customer support team.

Details of how to contact us can be found by clicking on the contact button at the top of the page.

Tried at least 6 times, same message each time.

A minor problem but a tad annoying.

greekman,

will look into it ... apologies for the inconvenience.

best regards,

geoff

Thanks Geoff,

As said annoying only, so no urgency

Morning all,

Above problem now cured. Tried it 3 times working OK.

greekman,

Alex hasn't worked his magic yet, but is on the case and should be resolved soon.

Ian

Edit: Magic worked - it should now be fixed - if you do see it again it will just be a cached page - if so delete temp internet files and all should be well.

Ian

Thanks Ian,

Appears to be problems now with Charts. Just looked at intraday on RBS,TSCO and GSK, all showing a flat line.

greek I will take a look,

Ian

Thanks Ian,

Just to clarify, it's only when I look at the 1 Day chart. Appears to be stuck at pre today.

greek,

It does appear that when you select 1 day date range on the basic charts they do this. If you use the intraday charts, you should be fine. I will get James to take a look at this,

Ian

Ian,

I did try Custom Chart first and the same happended.

greekman,

the custom charts are set to enable a date range, but not todays intraday - to get this use the intraday charts.

Ian