If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

No yellow strip on l2

bhunt,


There are no problems at this end - if only half the screen is filling up for you, it would sould like either the java is having problems or a firewall you are brhind is cauing this. Firstly try a restart on yoru machine. if that doesn't work try reloading the java (just click the word Java at the top of the stockwatch screen for the download). If neither of these work, you may need to take a look at the java settings on the firewall to see if they are set at a very high level.

Ian

Ian,

Same problem as about a week ago.
I click on Help, then Trades and the following appears.

In this section you will find descriptions and helpful hints on what each area of the website does and how to use it.
This area provides a comprehensive breakdown of the site and a user friendly help guide.

If you require any futher assistance with any function on the website then please feel free to contact our dedicated customer support team.

Details of how to contact us can be found by clicking on the contact button at the top of the page.

Tried at least 6 times, same message each time.

A minor problem but a tad annoying.

greekman,

will look into it ... apologies for the inconvenience.

best regards,

geoff

Thanks Geoff,

As said annoying only, so no urgency

Morning all,

Above problem now cured. Tried it 3 times working OK.

greekman,

Alex hasn't worked his magic yet, but is on the case and should be resolved soon.

Ian

Edit: Magic worked - it should now be fixed - if you do see it again it will just be a cached page - if so delete temp internet files and all should be well.

Ian

Thanks Ian,

Appears to be problems now with Charts. Just looked at intraday on RBS,TSCO and GSK, all showing a flat line.

greek I will take a look,

Ian

Thanks Ian,

Just to clarify, it's only when I look at the 1 Day chart. Appears to be stuck at pre today.

greek,

It does appear that when you select 1 day date range on the basic charts they do this. If you use the intraday charts, you should be fine. I will get James to take a look at this,

Ian

Ian,

I did try Custom Chart first and the same happended.

greekman,

the custom charts are set to enable a date range, but not todays intraday - to get this use the intraday charts.

Ian

Ok Thanks

Hi
Similar problem as about a week ago.
When I click on Help, I get this message.

In this section you will find descriptions and helpful hints on what each area of the website does and how to use it.
This area provides a comprehensive breakdown of the site and a user friendly help guide.

If you require any futher assistance with any function on the website then please feel free to contact our dedicated customer support team.

Details of how to contact us can be found by clicking on the contact button at the top of the page.

Tried at least 6 times, same message each time.

A minor problem but a tad annoying. Why is this occuring. Now intermitent over 2 weeks

greek,

I will get alex to take another look,

Thanks

Ian

Logged in before 8am this morning, just been logged out again.

Chea,

Will let Alex know.

Ian

Thank you.

Just crashed (on a Mac so unusual) noticed that "simple....counter.com" was in the load up strip at the bottom.

Are "simple.........etc" anything to do with MAM please? and what are they up to.