If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Hi Dave,

Like MightyMicro, I don't have any connection with Moneyam.

But would like to add my two pennoth,
First I can fully understand your frustration especially if it effects a share you want to keep a close eye on.
I am a bit of a techniphobe so any glitch with technology sends me up the wall very quickly. I am OK with anything with an on/off switch, beyond that I get stuck.
What I can say is over the years I have been a member of 2 other sites re level 2,
market feeds etc, and had free trials on a couple of others and left them not so much because of the glitches that occurred (although they did appear to have more than this site) but mainly because of their pathetic customer service. One site ignored any complaints/comments sometimes for days.
If there is an ongoing problem, at least his site quickly lets you know, even if it takes some sorting.
If there is a better site for the money than Monayam then I for one would try it.

put it this way, of all the level 2 data feeds it would seem this useless outfit (moneyam) are the only ones who cannot get a feed from LAND. They may be quick at responding on this thread, so what, they respond but sod all gets fixed quick. Piss poor this lot. 1 week to sort a correct level 2 data feed and still not a result.

dave,

again I can only apologise, and rest assured all is being done that can be done by our suppliers to rectify this. As soon as they have fully tested the fix and it is in place I will let you know. Believe me I do understand your frustration, and nothing would make me happier than having this resolved.

Ian

dave: if you have another level 2 data feed, why are you so concerned about this one? What other services are you using? Who are their suppliers?

Also: you're not listening -- it's not MoneyAM's fault.

MoneyAM's feed (as was revealed earlier) is ComStock, who are owned by International Data Group (ComStock was formerly owned by S&P of the eponymous 500 Index.) IDG, in turn, are 60% owned by Pearson Group who own the Financial Times. They also own eSignal who also use ComStock as a data feed. So they will have had exactly the same problem.

I'd be happy to give you the email addresses of the Presidents of both companies so you can address them with your thoughts on the matter, including telling them how pisspoor they are, instead of berating MoneyAM who respond quickly to complaint as you admit, but are just a customer of ComStock too in the end.

MM

some test they're doing this.

Yes Dave, as previously stated they want to make sure it does not cause any additional problems before deployment. I apologise again and will of course let you know when it is due to go live.

Ian

best tell them to renew their rubber bands before 'deployment' as well.

Dave,

Our suppliers have informed me that final testing will take place today - if there are no problems, the fix will be released over the weekend. I will update you should there be any change,

Ian

really grateful after 2 weeks. Too be honest i'm using proquote so you can take all year for me. Rubbish service.

Non streaming monitor stuck ?

Hi Dil,

It seems that the non-streaming monitor is lagging a bit. We're investigating this now.

Thanks, James.

James, it's because Dil's in Wales. Electricity runs slower there ;-)

Dil has electric? He must be in South Wales, they always get the good things before us in the north!

Yeah but the neighbours are crap.

.

I don't believe this, our power went off 10 mins ago!! We are used to a few brief cuts were I live but they usually last just a few seconds. The battery on my laptop has about 1 hour left in it. Bet you don't even know what a power cut is Dil?!!

Short British Energy :-)

Dave

I used to use proquote a few years back, back in the days when I understand a bunch of trainspotters shared a new password each week, and when the count still owned a big chunk.

It's a great service - but it's not the same type of service as MAM - comparing them is just silly.

What's your password?

G

:oD
Still no power, Scottish Power "are aware that there is a problem". Yea, ok.....well sort it then. NOW!

Haha, I'm beginning to sound like Dave now!

North sea gas and oil running out and now the electrics running out too .... better move Kim :-)