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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

PW Carnell - 28 Aug 2007 13:30 - 6164 of 7315

exactly the same here -losing the will to live.

IanT(MoneyAM) - 28 Aug 2007 13:31 - 6165 of 7315

Chea,

We are just doing some restarts so all shoudl start to come back to normal in the next few minutes - apologies for the inconvenience,

Ian

Haystack - 28 Aug 2007 13:37 - 6166 of 7315

I was accessing through Traders page. The problem has stopped now. I had the problem for a while this mornng twice at different times afew hours apart. My wife also had problems in the same way ccessing mail.com to get email. Maybe it was a routing problem through Sky internet.

IanT(MoneyAM) - 28 Aug 2007 13:41 - 6167 of 7315

Haystack,

at the time when you reported it, it may have been linked to the issue we were having. Please let me know if it happens again,

Ian

Chea - 28 Aug 2007 13:44 - 6168 of 7315

Ian,

All seems OK now thank you.

Chea

jimmy b - 31 Aug 2007 14:06 - 6169 of 7315

Anyone having trouble looking at stockwatch ?? .it just tells me ,come visit us at java .com

IanT(MoneyAM) - 31 Aug 2007 14:15 - 6170 of 7315

jimmy,

Sounds like you are struggling to download the applet. You may want to try restarting yoru machine in the first instance - if that doesn't work, you may want to re install the plugin by clicking on the word Java on the stockwatch page.

Ian

jimmy b - 31 Aug 2007 14:19 - 6171 of 7315

Thanks Ian ,,i updated Java a few months ago ,i'll try restarting first.

Dynamite - 03 Sep 2007 08:04 - 6172 of 7315

Morning,
My terminal has gone funny :-( Half a dozen boxes say Service Temporarily unavailable due to maintenance downtime or capacity probs. When I refresh a different set of boxes say the same thing and in the meantime the rest of terminal works fine!!!
Di

IanT(MoneyAM) - 03 Sep 2007 08:06 - 6173 of 7315

Di,

Alex is taking a look now

Ian

bhunt1910 - 03 Sep 2007 08:13 - 6174 of 7315

sam problems here - especially when trying to access level 2

IanT(MoneyAM) - 03 Sep 2007 08:14 - 6175 of 7315

Apologies all - Alex has just fixed this - close down your terminal and then go back in and all should now be fine.

Ian

Chea - 03 Sep 2007 08:14 - 6176 of 7315

Now that it's back, L2 seems quite slow.

IanT(MoneyAM) - 03 Sep 2007 08:16 - 6177 of 7315

Sorry I spoke to soon - he is just making a few more alterations, and all should be back to normal in a few moments,

Ian

Dynamite - 03 Sep 2007 08:17 - 6178 of 7315

Nope ...still doing it

IanT(MoneyAM) - 03 Sep 2007 08:17 - 6179 of 7315

He is just isolating what is causing this and should all be back to normal in a moment,

Ian

Dynamite - 03 Sep 2007 08:18 - 6180 of 7315

worked after a few more refreshes

Chea - 03 Sep 2007 08:33 - 6181 of 7315

L2 gone again(serv.temp.unavail)?

IanT(MoneyAM) - 03 Sep 2007 08:34 - 6182 of 7315

Chea,

If you refresh, you should be fine - Alex is looking into what is causing this intermittent issue,

Ian

tyketto - 03 Sep 2007 14:07 - 6183 of 7315

Ian,
When I go ACM- news, I get three items for today.
Select the earliest and read it.(RNS)
When I select 'more announcements' ,it
comes up blank.It does not show the two
following announcements(AFX) so I have to
go back to news etc to read them.
I notice that they are all RNS,in the 'more'
list and no AFX.
mac
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