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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

IanT(MoneyAM) - 06 Sep 2007 09:28 - 6199 of 7315

Chea,

I will take a look,

Ian

IanT(MoneyAM) - 06 Sep 2007 09:30 - 6200 of 7315

Chea,

I have just taken a look and have no t been able to reproduce this _ willl get Alex to take a look, but the server which was originally causing this issue is not in the group at the moment. In the meantime, could you close down your browser and restart it to let me know if that makes a difference?

Ian

Chea - 06 Sep 2007 10:02 - 6201 of 7315

Ian,

Thanks.

Whatever the glitch, it has recurred since earlier.

Chea

IanT(MoneyAM) - 06 Sep 2007 10:04 - 6202 of 7315

Chea,

I am still struggling to reproduce it - Alex has done restarts on our machines, and we will monitor the situation just in case it happens again.

Ian

Chea - 06 Sep 2007 10:16 - 6203 of 7315

Ian,

My aplogies - busy morning. My message should have read, ".. has NOT recurred since earlier."! [shame-faced]

I hope this hasn't caused undue inconvenience.

Chea

IanT(MoneyAM) - 06 Sep 2007 10:17 - 6204 of 7315

No problem Chea - I was wondering if that is what you meant :)

Ian

kkeith2000 - 06 Sep 2007 12:49 - 6205 of 7315

Ian any problems at your end with L2, when i click on nothing happens
Thanks Keith

IanT(MoneyAM) - 06 Sep 2007 12:51 - 6206 of 7315

Keith,

No problems at this end - it may be that a pop up blocker has become enabled on your machine. This could be in your browser, a firewall, or on any tool bars that you have installed on your browser such as google or yahoo.

Ian

kkeith2000 - 06 Sep 2007 12:53 - 6207 of 7315

Thanks i will check
Keith

kkeith2000 - 06 Sep 2007 13:33 - 6208 of 7315

Ian thankyou for your help, it's ok now it was a pop up blocker
Keith

Dynamite - 07 Sep 2007 08:16 - 6209 of 7315

Morning...the 'Service unavailable' thingy is still happening every morning...a case of open and close terminal and keep refreshing until all the boxes have data ;-(
Di

James(MoneyAM) - 07 Sep 2007 08:46 - 6210 of 7315

Dynamite,

Thanks for letting us know. I've restarted a couple of the servers that might have been running slowly. Hopefully this will help.

James

Dynamite - 07 Sep 2007 09:00 - 6211 of 7315

James,
It all seems fine now and hopefully Monday morning it will work normally.
Di

Mickinvest - 07 Sep 2007 16:33 - 6212 of 7315

Have prices died?

maddoctor - 07 Sep 2007 16:34 - 6213 of 7315

lost the stream

patsym - 07 Sep 2007 16:34 - 6214 of 7315

everything seems to have stuck on 16.25

patsy

darrens - 07 Sep 2007 16:37 - 6215 of 7315

stuck too - missed the closing auction

maddoctor - 07 Sep 2007 16:38 - 6216 of 7315

.

IanT(MoneyAM) - 10 Sep 2007 07:04 - 6217 of 7315

Guys,

we will take a look into the issue you have reported with the prices from friday evening,

Ian

Chea - 10 Sep 2007 08:52 - 6218 of 7315

Still receiving Serv. Temp. Unavail. (on a couple of occasions since 8:30).
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