There has been a lot of coverage in the weekend press
and on the BBC Radio 4 Moneybox programme about Selftrade's
intrusive questionnaire sent to clients. Any clues or views?

Realy? hope no one has lost money with them.

A/C's transferred: http://http://www.selftrade.co.uk/

No. They are closing their brokerage. All accounts are transferring to other providers.

I have/had an account on Selftrade, which I "manage".

No problem with closure of accounts, transfers or one being switched to Equiniti .

Functions OK.

Selftrade had a trading platform that I found more informative and versatile than those of some of its (cheaper) competitors.

It is now down to the way the future Equinity handles the client relationship. I wonder whether the TUPE rules have been invoked?

If not up to scratch, there is a free transfer-out period which could be activated.

Fiddly access to "new" site.

One significant loss is that the share quote no longer shows the max market size available at that time.

Also no longer able to get a "buy" quote if insufficient funds to cover it, or to get a "sell" quote if insufficient stock to cover it. Was a most useful feature of the old system in testing the market, especially where liquidity was greatly variable.

Yes, I agree. Very basic at mo, but suspect things will get better as the platform is updated. I think it's basically the Equiniti operating system but under the Selftrade banner, which I reckon will eventually migrate to the Equiniti system proper in time.

After having been with them for years, I have transferred out
since my last post here, basically because of the Selftrade
approach to customers since their ill-fated questionnaires were sent out.
Incidentally, if any customer here did not send for their Transfer to Equiniti
chunky booklet, in future one will have to answer such questions.

Well, it has collapsed already.

Two different sets of id/passwords forms, neither of them working.

Time to transfer out I think.

55, a stitch in time...
I wouldn't have gone to any outfit Selftrade recommended.

I left this lot years ago and can't believe people have stuck with them over the years, always being taken over etc which has never been good for continuity of service. Good luck with Equiniti when it settles down.

55011....there are always going to glitches at the start of a new service. Of course it's up to you if you want to persevere, but a faultless start was never going to happen, imo.

At least it is not the only brokerage account I have, so I can still place business elsewhere...........

Legally, with all the time (and the extension) there has been to prepare for the Equinity/Selftrade deal implementation, a court would surely uphold the notion that it would be reasonable to expect a seamless changeover.

Unable to acess a/c. On trying to log in, asked for usual a/c no. D.O.B. and pin, then asked for member user name and password which I have not been asked for beforeand did nor know. On trying to access :FORGOTTEN PASSWORD; a message of -sorry not able to process your request contact our team on 0845 0700 720- On phoning message YOU ARE IN A QUEUE One for 20 mins and another for 30 mins , still no answer. I have not been able to access a/c or trade. Very unsatisfactoy. Anybody else having problems?

Seems to work pretty well for me. Second time of logging in it only asks for 3 random PIN digits. Worth checking some of the personal details within the account as it seems the SMS or e-mail alert instructions have not been carried forward to the new platform. Also have discovered that the form W-8BEN for trading US stocks has an expiry date, so will need to be renewed.

humpback:
I just filled in the details on the left of the screen..a/c d.o.b. pin. I didn't fill in the other side...member username, pass, as, to be honest, I didn't understand why, but I get into the account o.k.

Thanks juan. That worked for me too. Now for the 3 rules . 1.Do not lose money. 2.Do not lose money. 3.Do not lose money.

I managed to access my personal account, but can't access the investment club (which I am in the process of closing anyhow) account which is blocked.

Tried twice yesterday to get through, but had to give up on both occasions. I also completed a contact us form (no response), and now I have sent an email via the account I can access.

Nightmare.

After being on hold for 20 minutes, I thought I should try option 1 - to place a trade instead of option 3, customer services, but I just hear the same awful music.... I wonder if this is going to be any quicker?

That worked, 10 minutes to talk to someone, who sounded soooooo sad, but she dealt with unblocking the account straight away. Fantastic.