If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Wit:

We know about this one, but it's slightly harder to trace error that it first seems. Sorry for the inconvenience, we'll get to the bottom of it.

Derek (IST and MoneyAM)

HISCOX PLC TICKER CODE HSX STILL SHOWS AS HANG SENG INDEX

BTW This is the third time I have posted this in last six weeks.

Surely you can get all FTSE shares correct?

Ash:

This may be our data providers that are screwing this up. I'll get on to it.

Cheers

Derek

Derek,

Thank you

Ash

The data providers have HSX as both Hang Seng and Hiscox, they are doing a fix so they say.
M

on login I got a message showing my how I could subscribe (I am a beta test person).. I then clicked on the free tab and managed to get into this BB....

Wasnt clear whether this was deliberate or not. I didnt think my beta sub was up ?

Make it clear pls

RJ

More on the epic search exception :-

500 Servlet Exception
java.lang.NullPointerException
at com.deltastream.bboard.io.MySQLJDBCDataProvider.searchForThreadsWithEpic(MySQLJDBCDataProvider.java:2073)
at com.deltastream.bboard.service.SearchForumsCommandWithEpic.searchForThreadsWithEpic(SearchForumsCommandWithEpic.java:13)
at com.deltastream.bboard.servlet.SearchThreads.serviceCitiWatch(SearchThreads.java:102)
at com.deltastream.bboard.servlet.SearchThreads.service(SearchThreads.java:29)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:103)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:312)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:342)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:272)
at com.caucho.server.TcpConnection.run(TcpConnection.java:137)
at java.lang.Thread.run(Thread.java:536)


--------------------------------------------------------------------------------
Resin 2.1.5 (built Fri Oct 4 12:10:31 PDT 2002)

kookie2,

What is the epic you are trying to search for?

Ian

cw.

Thanks I will look into this for you

Ian

Kookie2,

are you using the search facility on the quotes page?

Ian

No, I'm using the search facility on the trader's room page.

John

Sorry John,

I am with you now. I have highlighted this to our tech team.

I will update you with an E mail as soon as possible

Ian

search problems................pasted code

500 Servlet Exception
java.lang.NullPointerException
at com.deltastream.bboard.io.MySQLJDBCDataProvider.searchForThreadsWithEpic(MySQLJDBCDataProvider.java:2067)
at com.deltastream.bboard.service.SearchForumsCommandWithEpic.searchForThreadsWithEpic(SearchForumsCommandWithEpic.java:13)
at com.deltastream.bboard.servlet.SearchThreads.serviceCitiWatch(SearchThreads.java:102)
at com.deltastream.bboard.servlet.SearchThreads.service(SearchThreads.java:29)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:103)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:312)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:342)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:272)
at com.caucho.server.TcpConnection.run(TcpConnection.java:137)
at java.lang.Thread.run(Thread.java:536)


--------------------------------------------------------------------------------
Resin 2.1.5 (built Fri Oct 4 12:10:31 PDT 2002)

I have the same problem as before and can't log into the stockwatch page. It loops me back to the sign on page. It also says that I am already logged on. Well I know that but I want to open up the stockwatch in another pane.
Can the tech guys help????
TT

Time Traveller,

Can you E mail on support@moneyam.com with full details of what you are trying to do and what is happening and I will look into it for you.

Regards
Ian

Ian,
emailed support but thought I would let you know that I just clicked on stockwatch from this page and it worked OK!!
TT

Alerts are not working today. Have you switched them off again for some reason ?

Balthazar,

thanks for spotting that, due to the downtime yesterday/this morning, the alert server was not running...

J.

Cheers TullettJ

They sprang to life again around time of your posting. Find alerts brilliant as it means I can concentrate on other things and leave the alerts to always keep me posted on both open positions and stocks I just keep an eye on.