If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ok Ian I will try that

FMJ as yesterday,not showing trades on L2,showing ok on Stockwatch and Trades.

morgan,

This is linked to the issue reported yesterday it is being investigated and should be reolved as soon as possible.

We will keep you updated.

Ian

Ian,

My L2 has frozen a couple of times today, when I only had 1 epic entered, BP.
I have the latest Jarva installed, and only had 2 windows open.
Just for your info to show it's not just Di has had the problem.
As said yesterday, these problems appear to be intermittent.

greek,

The fact that it is freezing points towards something at the user end, we will take a look, but I monitor our streaming servcies in the same way as a user would and I have not seen any 'freezing' today. there could be any number of reasons for this that happen between us and you, or in a shared piece of software or configuration that you share. But we will of course monitor the situation.

Not sure if this is the same as above - but I made a small purchase on AMER at 14.18 (4000 shares) and they are not showing on level 2.

Thay are showing on ADVFM's system. Looks like it might be another supplier problem???

The accuracy of level 2 is pretty key info. I noticed that another buy for 25000 earlier in the day is also not showing - making it look as though there have been all sells on this stock - when in fact it is pretty balanced

Ian,

Thanks, will look into it my end. Sorry delay in reply but been out.

Greek

ps - these are the trades reported elsewhere on AMER - and they are different to yours
Num Code Price Size Type C T Bid Offer Time Buy Sell
0 A3001K32IE 8.415 10000 O C 8 8.5 08:38:31 10,000
1 A3001K3303 8.13 50000 OK 8 8.5 09:06:11 50,000
2 A3001K3309 8.13 50000 OK 8 8.5 09:06:19 50,000
3 A3001K3494 8 3000 O 8 8.5 10:32:18 3,000
4 A3001K34BA 8.1 30000 O 8 8.5 10:37:29 30,000
5 A3001K34M9 8.1 16100 O C 8 8.5 11:00:20 16,100
6 A3001K35DV 8.3 25000 OK 8 8.5 11:51:23 25,000
7 A3001K35LJ 8.1 65000 O 8 8.5 12:07:53 65,000
8 A3001K35V7 8.035 6000 O 8 8.5 12:27:34 6,000
9 A3001K366Y 8 49000 O C 8 8.5 12:57:19 49,000
10 A3001K36NR 8.01 2944 O 8 8.5 13:36:24 2,944
11 A3001K376S 8.3 4000 OK 8 8.5 14:18:04 4,000
12 A3001K3882 8.01 2777 O 8 8.5 15:26:55 2,777
13 A3001K38J1 8.375 30400 O 8 8.5 15:42:48 30,400

Morning,

My stockwatch wont open. There is just an X in the top left hand corner. I have loged out and back in, and have checked my Jarva (latest version) is working, to no avail. I also get the message IE can't connect.

greekman,

First, could you try clearing your cookies: Close all instances of Internet Explorer, go into Control Panel -> Internet Options -> Delete Cookies (or 'Delete... ' under 'Browsing History' if you're using Internet Explorer 7), then restart Internet Explorer and log back into MoneyAM.

If that doesn't work, could you try installing Firefox, and accessing MoneyAM through that? If it works in Firefox, then it indicates that there is a problem with your Internet Explorer configuration.

You can download Firefox here:

http://www.mozilla.com/firefox/

Thanks, James.

James,

Thanks but after 3 attempts to log back into Moneyam and twice getting the fault 503 site temporary unavailable due to maintenance, it's now working fine.
(I clear my cookies end of every day).
B....y computers.

re 6649 & 6651 above? I have not had a response ?

bhunt,

Apologies - this is linked to the know issue, James is liaising with our suppliers on this, as soon as we have more feedback, I will let you all know,

Ian

The problem with missing L2 data is taking an unacceptably long time to fix. I don't know how others are coping with the partial information, but I find it unacceptably unreliable, rendering it all but useless. Is there nothing further you can do to bring the matter to resolution?

Chea,
the problem eminates between the exchange and our supplier - they are working to resolve this issue and get it fixed. I am sorry I cannot be more precise on when this is resolved, but rest assured they are on it as we speak.

The missing trades information on Level 2 can be accessed from our trades page.

Ian

Ian,

Thank you.

I wish I'd known about the trades page sooner, could have prevent a lot of frustration! ;-) Being fairly new to your L2 service I haven't yet figured out what is live and what is not.

Chea

Chea,

Apologies, I thought that had been highlighted in another post. Again I will let you knwo when all is ffixed with this issue.

Ian

Ian,

I probably missed the highlight if it was the early part of the week.

Looking forward to an early resolution of the L2 issue.


Chea

Ian,

I'm having trouble viewing Shares Mag...it says I am not logged in when I try to view although I am. When I try to log in again it says 'Dynamite' is not a valid Shares user name!
Di

Di,

I will get the tech guys to take a look, and come back to you

Ian