If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Morning,

My stockwatch wont open. There is just an X in the top left hand corner. I have loged out and back in, and have checked my Jarva (latest version) is working, to no avail. I also get the message IE can't connect.

greekman,

First, could you try clearing your cookies: Close all instances of Internet Explorer, go into Control Panel -> Internet Options -> Delete Cookies (or 'Delete... ' under 'Browsing History' if you're using Internet Explorer 7), then restart Internet Explorer and log back into MoneyAM.

If that doesn't work, could you try installing Firefox, and accessing MoneyAM through that? If it works in Firefox, then it indicates that there is a problem with your Internet Explorer configuration.

You can download Firefox here:

http://www.mozilla.com/firefox/

Thanks, James.

James,

Thanks but after 3 attempts to log back into Moneyam and twice getting the fault 503 site temporary unavailable due to maintenance, it's now working fine.
(I clear my cookies end of every day).
B....y computers.

re 6649 & 6651 above? I have not had a response ?

bhunt,

Apologies - this is linked to the know issue, James is liaising with our suppliers on this, as soon as we have more feedback, I will let you all know,

Ian

The problem with missing L2 data is taking an unacceptably long time to fix. I don't know how others are coping with the partial information, but I find it unacceptably unreliable, rendering it all but useless. Is there nothing further you can do to bring the matter to resolution?

Chea,
the problem eminates between the exchange and our supplier - they are working to resolve this issue and get it fixed. I am sorry I cannot be more precise on when this is resolved, but rest assured they are on it as we speak.

The missing trades information on Level 2 can be accessed from our trades page.

Ian

Ian,

Thank you.

I wish I'd known about the trades page sooner, could have prevent a lot of frustration! ;-) Being fairly new to your L2 service I haven't yet figured out what is live and what is not.

Chea

Chea,

Apologies, I thought that had been highlighted in another post. Again I will let you knwo when all is ffixed with this issue.

Ian

Ian,

I probably missed the highlight if it was the early part of the week.

Looking forward to an early resolution of the L2 issue.


Chea

Ian,

I'm having trouble viewing Shares Mag...it says I am not logged in when I try to view although I am. When I try to log in again it says 'Dynamite' is not a valid Shares user name!
Di

Di,

I will get the tech guys to take a look, and come back to you

Ian

Ian,

Not sure if this has been mentioned before, but the NMS field for all stocks on Level 2 is displayed as '0', and this has been the case for a few months now. Are there any plans to fix this?

Cheers,

Chris

Self,

We will speak to our suppliers about it as it is pending realese by them.

Ian

cant get l2 and the login keeps appearing

PW,

Sound slike you are having a problem with the session cookie we set when you login. Firstly, check that the time and date on your machine are correct. Secondly, try going to the home page, clicking on log out and then log back in and try again.

If this does not work, try going to tools on IE, internet options, then privacy, advanced and make sure you have a tick next to override automatic cookie handling and one next to always allow session cookies.

Finally if none of the above works, you will need to make sure cookies ar enabled in your firewall.

Ian

Ian, I can't get the Shares mag online again - can you readjust my settings as last week's subscription copy didn't arrive so would like to look at the online version. Thanks.

Seymour,

I will take a look into it and get back to you,

Ian

Ian - has the format of the level2 screen changed today, as no mm epics or blue/red arrows showing.

martin,

can you give me an example of an epic you are looking at as there have been no changes to the layout of level 2 - The LSE did release their final MiFID upgrades on the weekend, which may account for what you are seeing.

Ian

Edit - there is furthe information about this on this trhead http://www.moneyam.com/TradersRoom/posts.php?tid=12002#lastread