If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Worth a try anyway Ian
Thanks Keith

The Non streaming stockwatch is still a couple of hours behind ie not live, when will this be fixed?

kingeric,

I will pass this back onto the tech guys.

Ian

Had Service temp unavailable twice since 0800 hrs. Been away for 2 days but understand there have been problems.
I must agree with KKeith re some sort of recompense if this continues. I came over to moneyam re their usually (at the time) excellent product. Things have definitely slipped over a poor service from their supplier.
Will not continue to post faults every time they occur, as we appear to be going round in circles. I will just follow progress, and if required contact moneyam management direct.
I appreciate Ian and his staff are doing their best as usual, but the management should put out a message stating their future plans before their customer base starts to diminish.

greekman,

Please rest assured that my superiors are kept fully up to date with any problems, and also rest assured that we are working to resolve this issue as soon as possible. This could well be related to the issues we had yesterday, but we will of course investigate,

Ian

Ian,

Thanks re quick response. I appreciate you and your team are as keen as we are for the past good service to be resumed. Will contact management direct as said.
Greek.

Ian

Level 2 Vodaphone - yellow strip 182.3 182.4 - but appears to have sell orders at 182, 182.1, 182.2 and 183.3

Are these what are trmed rogue orders?

Many thanks

Andrew

Andrew,

can you do a refresh on your screen I cannot see them here - let me know if that clears it?

Ian

Ian

They appear to have gone of their own accord

sorry to have troubled you

Andrew

Chalkie,

No problem,

Ian

This one from yesterday still doesn't seem to be fixed.

The Non streaming stockwatch is still a couple of hours behind ie not live, when will this be fixed?

Kingeric,

we are working on resolving this problem I cannot give an ETA at the moment, but work we are doing should ease the issue after the weekend,

Ian

Old orders on bid side of NRK or just me?

Isaacs,

Just looked and cannot see any can you refresh and let me know if that helps please?

Ian

Refreshed and still got two orders on 532 and one at 529.5 that are duds. Sounds like could be my end and in need of a reboot.

RBS has couple of out of date orders on the bid side on level 2.

cheers

Old orders on buy side of BLT 1731 & 1734 Ian

Isaacs,

And this is on NRK? As I cannot see them I am afraid,

Ian

We will take a look at this,

Ian

OK Guys,

can you refresh RBS and BLT and they should be gone.

Issacs,

Let me know if you are still having problems,

Ian