If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Kate,

We are just looking at it normal service should be resumed very soon,

Ian

Is this why when i click on go on streaming trades it sometimes freezes the screen and i have to switch the computer off and reboot ?

aldwickk,

No that is not related - it would be related to the fact that your machine is struggling to cope with the java applet by the sounds of it. You may want to try running a windows update and also re installing java (you can get this by clicking on the word Java on the stockwatch page,

Ian

Bay adrift

how long is "very soon"?? problem has been nearly all week. Thanks.

Digger,

are you still experiencing this problem?

best regards,

geoff

now correct ta

Digger

excellent news :)

best regards,

geoff

kate,

We have spoken to our supplier, and the problem first arose on 6/11/07 - this was compounded by the fact that the London Stock Exchange had an outage yesterday evening which effected every data supplier.

A fix is due in tomorrow after close of business.

Ian

Ian,

rogue trades on Rio L2 5516 and 5512
Di

Di,

Can you refresh - it should be ok now,

Ian

fine now thx

Streaming down my end Ian?

Mick

edit working now, not sure if changing from wireless my end fixed it but up and running.

yes streaming seems to stop every now and then. have to refresh.. ok.. then stops again.

mine too

Mick/cyber,

we will take a look into this,

Ian

I've lost terminal altogether now :-( refreshed when it stopped and now I cannot even get the page up!

Noticed it can freeze for a few minutes myself and needs refreshed lately.

Logged put and in...I now have L2 and a load of empty grey boxes

Di,

We are just looking at this, Apologies,

Ian