If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Tried using the *search* feature but got this:

java.lang.NullPointerException
at com.deltastream.bboard.io.MySQLJDBCDataProvider.searchForThreadsWithEpic(MySQLJDBCDataProvider.java:2067)
at com.deltastream.bboard.service.SearchForumsCommandWithEpic.searchForThreadsWithEpic(SearchForumsCommandWithEpic.java:13)
at com.deltastream.bboard.servlet.SearchThreads.serviceCitiWatch(SearchThreads.java:102)
at com.deltastream.bboard.servlet.SearchThreads.service(SearchThreads.java:29)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:103)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:312)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:342)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:272)
at com.caucho.server.TcpConnection.run(TcpConnection.java:137)
at java.lang.Thread.run(Thread.java:536)

Using: Windows XP Pro | Opera v7

I got the same exception with searching the Traders BB for an Epic code.

Why o why do I have to keep logging on every time I open a new page or every time I move away from a page and return or very time I leave my PC for a pint or a pee.
Even if it does not want me to log on it does not show my read/unread status if I move away and return.
This site holds nothing that sensitive but it seems more secure on logging on than my online bank.
Rant rant rant
O and why does it load the buttons every time cant they be cached?
Hic
M

Martini,

There is a subtle bug, which causes some (but not all) users to be given the login screen when they are still logged in. You can tell if the system is confused by looking at the grey strip at the top - if it says you are already logged in, then you are.

We had thought we had traced the cause, and put up a fix a week or so ago. This did improve the situation, but several people are still seeing the problem. So we have been trying even harder, and will be passing what we hope to be the fix that will really nail this one down over to the MoneyAM crew early this week.

The area we have been chasing this problem is when you're interacting with the BB. If you're seeing the problem in other areas of the site could you let us know -- we may be tackling the wrong area!

Thanks for your patience on this one.

Andy Lovell (IST and MoneyAM)

Oh, the button caching? JT I know has been pulling his hair out on that one. We'll let you know as soon as we've improved that -- or when he's lost all his hair.

Andy
Cheers thanks for the response.
However when a guy wants a good rant please don't knock the wind out of his sails.
If I want a rant I don't want logic to deflect me.
I come from the one age group.
My formative years where from an era when one grew up with one car one TV one wife one job one wireless one holiday a year one big meal a week on a Sunday one suit for best one bank account one house one phone one way of having sex one gender you would have sex with one father one sexually transmitted disease -----rant rant rant
So a return to traditional values of one login would make an old man very nostalgic - nay happy
M

Andy,

The buttons *are* being cached. I have checked hundreds of thousands of log entries of the gif images, and after the initial hit, none are being loaded off the server (a 304 is returned)

J.

When accessing 'Trades' @ earliest many seem to start at 11.23 or various times and exclude considerable number of earlier trades.

J
Then please tell me why when I open a page I can sit here watching each button filling its placeholder?

On another site the header navigation just comes up complete as the page opens and by the time I have scrolled down the page all the other buttons appear to be there where as here I sit and watch the buttons fill both on the top navigation bar and the lower navigation buttons
Not end of the world stuff but does not make the site feel as fast.
M

Once again alerts are not working. Have the red flags on alert page but no emails.

Balthazar,

I will look into this problem for you.

If you need to contact me directly to discuss the matter, please use support@moneyam.com

Regards
Ian

Balthazar B,

on your Alerts page, does the one in question say disable or enable?

Ian

IanT

I reset the alerts when I noticed that the prices had moved, but did not notice if the stocks in question said disable or enable. I just changed the prices, saved and clicked on the red flag.

If another price moves I will post whether it says disable or enable.

Thanks Balthazar B,

I have just run a trial here and it has been triggered and E mail received. If you are still experiencing problems then please E mail me and I will look into it.

Thanks Ian

Ian

Thanks. Will do.

IanT

Bid price of TRK dropped from 16p to 15p at 15.15. It is now 15.32 and I have not received an email. On my alerts page I do have a red flag and in the enabled column it says yes. Any ideas ?

Emails from other sites are coming through fine.

I will contact our technical team to look into this for you.

I know it is a simple thing, lbut could you please check that the right E mail address is in the E mail field, and if you have another E mail that you could use, could you try this one for me.

Regards
Ian

Ian

Email address in the email field is correct. When alerts have been working previously at your end I have always received the email alerts.

Only have the one email address. If you want to email me your telephone number I am happy to give you a ring.

Balthazar,

I will look into this and sort it out for you.

Thank you for your patience with this matter

Ian

MoneyAM

I am trying to read some News stories, everytime I click on a story it tells me my subscription does not cover this service.