If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Balthazar,

I will look into this problem for you.

If you need to contact me directly to discuss the matter, please use support@moneyam.com

Regards
Ian

Balthazar B,

on your Alerts page, does the one in question say disable or enable?

Ian

IanT

I reset the alerts when I noticed that the prices had moved, but did not notice if the stocks in question said disable or enable. I just changed the prices, saved and clicked on the red flag.

If another price moves I will post whether it says disable or enable.

Thanks Balthazar B,

I have just run a trial here and it has been triggered and E mail received. If you are still experiencing problems then please E mail me and I will look into it.

Thanks Ian

Ian

Thanks. Will do.

IanT

Bid price of TRK dropped from 16p to 15p at 15.15. It is now 15.32 and I have not received an email. On my alerts page I do have a red flag and in the enabled column it says yes. Any ideas ?

Emails from other sites are coming through fine.

I will contact our technical team to look into this for you.

I know it is a simple thing, lbut could you please check that the right E mail address is in the E mail field, and if you have another E mail that you could use, could you try this one for me.

Regards
Ian

Ian

Email address in the email field is correct. When alerts have been working previously at your end I have always received the email alerts.

Only have the one email address. If you want to email me your telephone number I am happy to give you a ring.

Balthazar,

I will look into this and sort it out for you.

Thank you for your patience with this matter

Ian

MoneyAM

I am trying to read some News stories, everytime I click on a story it tells me my subscription does not cover this service.

jeffmack,

This should now be fixed (tried on my test user!)

Thanks for reporting this!

J.

JT
Now working OK

Tks

Have just discovered that I have been logged in as Kayak. Haven't the faintest idea how, but haven't done him any (serious!) harm. Never met him, haven't a clue what his log-in is or anything so wonder how this has happened! Anyhow, got booted out also, but got a bit of a shock!

Sorry about the shock :-)

Perhaps I didn't phrase that too well....

I don't know if you want Level 2 comments on this thread, but anyway:

First impression: very good.

First enhancement request: it's annoying not being able to change the window size. There's not much point in giving us the ability to select a smaller font size if you can't shrink the window as well to free up some screen area.

edit - Ah, I've just seen the other thread and the Control-N trick for resizing. Happy now :-)

Went to my account to check details and said i was
presently logged in as Seymour Clearly.
Went back to home page and al ok.

How's the login bug going?
Investors room getting frustated as well now!

http://www.moneyam.com/InvestorsRoom/ShowPostList?fID=1&tID=244

Edit

O and whilst I am moaning when will it hyperlink without me having to remember the code!!

click here

M

Martini: Login bug has been causing us much fun&games. IST passed across a new update over to MoneyAM this afternoon which should improve things no end -- and just in case it doesn't we're logging more details on funny behaviour.

Hopefully this will be live soon. JT will be able to give you an indication of when this new version is switched in.

Andy Lovell (IST and MoneyAM)