If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Come on whats is going on????

Peter,

Please accept my apologies - this is a problem with level 3 which is essentially the internet that sits above out suppliers, we are in constant contact with then and as soon as we have an eta for this, we will let you know,

ian

Anyone know if ADVFN is down or just us?

just this as per. Ig index no problems neither.

Just moneyam.

And just as I was thinking of changing from the other side!!

have so many positions open..... feeling totally 'blind' at the moment.. come on PLEASE MAM.. sort it out

cyberraja,

PLease accept my apologies for this - we unfortunately cannot fix this as it is a level 3 problem - to give people a little more background level 3 is essentially the internet platform which supplies the counrty. So whereas you would subscribe to bt or tiscali for example, they theey use the level 3 network. It is the level 3 which is down in the area where our supplier is based and this is what has caused the issue.

Engineers are currently working to resolve this,

Ian

stockwatch is back up i believe.

level 2 isnt

All,

Prices are now coming back through however, please be aware that there may be some incorrect data caused by the outage. we will be monitoring and working to resolve any residual issues,

Ian

well done, accept my apologies for rattyness but these markets are stressful enough without losing data feed.

But it does beg the question why you do not have a back up supplier. This sort of outage is just not acceptable.

bhunt,

I can only apologise - this problem is a very rare occurance, and we would not anticipate it happening again.

Ian

Ian - Does this mean we are in the usual post outage position of MM prices only appearing on L2 if the MM alters their price?

cheers
dell

dell,

unfortunately yes - due to the nature of the outage, the first hours worth of feed was not sent out by our supplier as they had no connectivity. Therefore the information from this hour will be missing,

Apologies for the inconvenience,

Ian

another small rebate due on our monthly subs then?

...and response came there none.

Have we the same problem as yesterday?

Mick

Mick,

No the feed is fine today - as you can see by the time at the top of the Stockwatch next to the FTSE price. Todays prices will start to update at auction open at 7.50am - this is the norm.

Ian

Cheers Ian, working now, always thought they came up earlier, I must be slacking in older age, used to be up a couple of minutes before 7am every morning!

Mick

Mick,

The prices are reset in the early hours and then start to update at 7.50 again when the auction opens,

Ian