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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

cyberraja - 02 Jan 2008 12:07 - 7188 of 7315

.

IanT(MoneyAM) - 02 Jan 2008 12:07 - 7189 of 7315

cyberraja,

No it is working fine at the moment - can you refresh your screen and let me know what happens please?

Ian

cyberraja - 02 Jan 2008 12:12 - 7190 of 7315

sorry Ian.. it was at my end... java got stock.

Kyoto - 03 Jan 2008 14:02 - 7191 of 7315

Can't seem to access Shares Mag 19/12/07 edition on line, when I click to access it in the on-line reader I get:

Error: No Digital Edition Available

IanT(MoneyAM) - 03 Jan 2008 14:02 - 7192 of 7315

Kyoto,

we will take a look into that,

Ian

IanT(MoneyAM) - 03 Jan 2008 14:12 - 7193 of 7315

Kyoto,

It should now be back if you want to try again,

Ian

greekman - 04 Jan 2008 07:47 - 7194 of 7315

Morning,

Stockwatch won't open. All I get is a X in top right corner. Java checked and up to date. Also logged out and in twice, still won't open.
Any idea's please.

IanT(MoneyAM) - 04 Jan 2008 07:49 - 7195 of 7315

greekman,

There are no issues with stockwatch this morning.

If you are seeing the red x then it is java on the machine either being blocked or being corrupted. I know you say you have the latest java, but could you try installing again from the following link please?

http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

If this does not work, try a restart on your machine to clear everything down.

Ian

greekman - 04 Jan 2008 07:49 - 7196 of 7315

Update. Works with streaming off, but not with streaming on.

IanT(MoneyAM) - 04 Jan 2008 07:51 - 7197 of 7315

greekman,

thats because the streaming off function is not java it takes you to an HTML page - it is a java issue on your machine, try the things I mentioned in my last post

Ian

greekman - 04 Jan 2008 07:58 - 7198 of 7315

Ian,

Thanks, it's corrected it'self without any alteration to the Java (strange or what).

Cheers Greek.

IanT(MoneyAM) - 04 Jan 2008 08:00 - 7199 of 7315

yeah sounds like Java was struggling to load on your machine. I would make sure it was updated if I was you anyway to stop it happening to you again.

Ian

greekman - 04 Jan 2008 08:03 - 7200 of 7315

Will do, although still showing latest version. Will re-install.

Ta.

smiler o - 04 Jan 2008 08:07 - 7201 of 7315

greekman how did you fix it I too am having same today strange as have had no problem 1 hour ago ?

IanT(MoneyAM) - 04 Jan 2008 08:08 - 7202 of 7315

smiler,

there are no problems at this end - if you are getting a red cross, then it is java related - try a restart on your machine first off all. if that doesn't work, then try updating Java by clicking on the link below:

http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Ian

greekman - 04 Jan 2008 08:09 - 7203 of 7315

Hi smiler,

Just knocked streaming off/on a couple of times. Didn't do anything else, but will take Ian's advice re install/re-install.

kammy - 04 Jan 2008 08:09 - 7204 of 7315

ian,

it has to be moneyam problem it ihas an eror code..my PC worked fine
yesterday..and i have made no changes or loaded anythingf whatsoever.

IanT(MoneyAM) - 04 Jan 2008 08:10 - 7205 of 7315

kammy,

what is the error code you are seeing?as that sounds different from the red x problem

Ian

kammy - 04 Jan 2008 08:12 - 7206 of 7315

when i go to login it says

img.moneyam.com has sent an incorrect or unexpected msg. error code: -12263

smiler o - 04 Jan 2008 08:13 - 7207 of 7315

That worked thanks :))
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