andy.lovell
- 04 Nov 2002 11:26
If you're having any problems, or want to suggest some improvements, please post below!
Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.
The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.
This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)
If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.
IanT(MoneyAM)
- 03 Jan 2008 14:02
- 7192 of 7315
Kyoto,
we will take a look into that,
Ian
IanT(MoneyAM)
- 03 Jan 2008 14:12
- 7193 of 7315
Kyoto,
It should now be back if you want to try again,
Ian
greekman
- 04 Jan 2008 07:47
- 7194 of 7315
Morning,
Stockwatch won't open. All I get is a X in top right corner. Java checked and up to date. Also logged out and in twice, still won't open.
Any idea's please.
IanT(MoneyAM)
- 04 Jan 2008 07:49
- 7195 of 7315
greekman,
There are no issues with stockwatch this morning.
If you are seeing the red x then it is java on the machine either being blocked or being corrupted. I know you say you have the latest java, but could you try installing again from the following link please?
http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80
If this does not work, try a restart on your machine to clear everything down.
Ian
greekman
- 04 Jan 2008 07:49
- 7196 of 7315
Update. Works with streaming off, but not with streaming on.
IanT(MoneyAM)
- 04 Jan 2008 07:51
- 7197 of 7315
greekman,
thats because the streaming off function is not java it takes you to an HTML page - it is a java issue on your machine, try the things I mentioned in my last post
Ian
greekman
- 04 Jan 2008 07:58
- 7198 of 7315
Ian,
Thanks, it's corrected it'self without any alteration to the Java (strange or what).
Cheers Greek.
IanT(MoneyAM)
- 04 Jan 2008 08:00
- 7199 of 7315
yeah sounds like Java was struggling to load on your machine. I would make sure it was updated if I was you anyway to stop it happening to you again.
Ian
greekman
- 04 Jan 2008 08:03
- 7200 of 7315
Will do, although still showing latest version. Will re-install.
Ta.
smiler o
- 04 Jan 2008 08:07
- 7201 of 7315
greekman how did you fix it I too am having same today strange as have had no problem 1 hour ago ?
IanT(MoneyAM)
- 04 Jan 2008 08:08
- 7202 of 7315
smiler,
there are no problems at this end - if you are getting a red cross, then it is java related - try a restart on your machine first off all. if that doesn't work, then try updating Java by clicking on the link below:
http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80
Ian
greekman
- 04 Jan 2008 08:09
- 7203 of 7315
Hi smiler,
Just knocked streaming off/on a couple of times. Didn't do anything else, but will take Ian's advice re install/re-install.
kammy
- 04 Jan 2008 08:09
- 7204 of 7315
ian,
it has to be moneyam problem it ihas an eror code..my PC worked fine
yesterday..and i have made no changes or loaded anythingf whatsoever.
IanT(MoneyAM)
- 04 Jan 2008 08:10
- 7205 of 7315
kammy,
what is the error code you are seeing?as that sounds different from the red x problem
Ian
kammy
- 04 Jan 2008 08:12
- 7206 of 7315
when i go to login it says
img.moneyam.com has sent an incorrect or unexpected msg. error code: -12263
smiler o
- 04 Jan 2008 08:13
- 7207 of 7315
That worked thanks :))
IanT(MoneyAM)
- 04 Jan 2008 08:13
- 7208 of 7315
kammy,
that refers to an image server and is not related I will get Alex to take alook into that, but what happens when you try to view stockwatch?
Ian
kammy
- 04 Jan 2008 08:15
- 7209 of 7315
ian,
i get java load failed...however a d v f n monitor works fine.
kammy
- 04 Jan 2008 08:16
- 7210 of 7315
ian it starts of saying stockapplet noinited that
java load failed