If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Jeffmack,

We are aware of the problem and are working to restore the service at the moment.

Kayak,

I will speak to our tech guys to get the times syncronised.

Regards

Ian
MoneyAM

Stockwatch went about 5 minutes ago and won't respond to 'refresh' attempts. Message at bottom of screen says
load: class com deltastream applet. stock applet not found

Vasey,

can you try refresh again, it should all be ok now.

Ian
MoneyAM

thanks, it's OK now. Oh, and I checked the L2 URL against the GNI this morning and the am definitely doesn't come on until after the auction. Is it on a timer thingy? Blank of data (but coloured parts present) and at 8am everything feeds through.

Jeffmack,

Sorry for the delay, you should be able to access the news service now.

Ian
MoneyAM

Vasey,

We had a small problem with the feed just before 8am, hence the blank screen that you were seeing.

Sorry for any inconvenience this may have caused.

Cheers

Ian
MoneyAM

Thanks, Ian

Hi. I could not get straight to the traders room today. Normally I click on "Traders Room" from the home page, I am then routed to the login screen where my details appear automatically. I then click "log in" and am routed on to the traders room page.

Today, after the log in page, I kept ending up with a blank page instead of the traders room.

To get round it, I closed/re-opened the browser (IE), went to your home page. Clicked on "log in", logged in, after which I was routed back to the home page. Then, having already logged in, clicked on "Traders Room" and all was fine.

Sorry if you already know about this problem, but I couldn't see any notes about it.

It's the first time since launch I've had a problem, and have not changed anything on my setup, so I guess something has changed at your end ?

Cheers.

Relaxed,

We will look into this for you.

If anything similar happens could you E mail me at support@moneyam.com.

Thank you for your patience

Ian Taylor
MoneyAM

Also couldnt get into Traders Room for about last 20 minutes, but in now.

Thanks Jeffmack,

Ian

Apologies to anyone who experienced a problem when trying to access the Traders Room. This problem has now been resolved.

If anybody does experience any problems when accessing, the please E mail me at support@moneyam.com

cheers

Ian
MoneyAM

My home page has been telling me "You are currently logged in as The Playboy"!
Now i know i'm a bit of a tart who swans around the world..... but.

Dailos,

Thanks for letting us know, we will rectify this problem.

Please can you logout and log back in?

Let me know what happens

Ian

IanT
I did the above and all is now ok, thanks for the prompt reply.
d.

I'm getting this while trying to edit a post on the IB. Happens when I click to update the post.

500 Servlet Exception
java.lang.NullPointerException
at com.deltastream.bboard.service.ChangeLogWriter.createEditLog(ChangeLogWriter.java:117)
at com.deltastream.bboard.service.ChangeLog.changeLogEdit(ChangeLog.java:24)
at com.deltastream.bboard.servlet.EditPost.serviceCitiWatch(EditPost.java:143)
at com.deltastream.bboard.servlet.EditPost.service(EditPost.java:49)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:103)
at com.caucho.server.http.FilterChainServlet.doFilter(FilterChainServlet.java:96)
at com.caucho.server.http.Invocation.service(Invocation.java:312)
at com.caucho.server.http.CacheInvocation.service(CacheInvocation.java:135)
at com.caucho.server.http.RunnerRequest.handleRequest(RunnerRequest.java:342)
at com.caucho.server.http.RunnerRequest.handleConnection(RunnerRequest.java:272)
at com.caucho.server.TcpConnection.run(TcpConnection.java:137)
at java.lang.Thread.run(Thread.java:536)

In fact it happens here too.

Kayak,

WEe are aware of this and are working on the bug. Thanks for letting us know you were having problems.

Ian
MoneyAM

Just applied a fix to a small problem reported on some graphs (thanks Kayak).
If you draw a graph of something which hasn't changed over the time plotted
(e.g. JEL over the last year, or anything intraday just after the market's
opened) you now get a line with a sensible scale on the left hand side,
rather than a blank graph: i.e. still not a very exciting graph but it
at least tells you what the constant value is.
Now trying to concentrate on streaming charts,
Felix

Having problems with streaming this morning. It keeps freezing and often when I refresh it shows prices as at 19:00, yesterdays closing prices