If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Why can't I add ISF/IEUR to my stockwatch?

Also why is it necessary to upgrade to access CW prices (I get it free somewhere else which I would rather not have to do)

TheLurker,

You should have free access to the warrants section of our site - I have got the tech team working on this - please accept my apologies for any inconvenience.

You should also be able to put iShares into your stockwatch list - again I have spoken to the tech team who will resolve this today and you will have access to this feature.

Ian
Customer Support Manager

minor grumble - I get logged out after a few hours inactivity - is this normal / neccessary??

mbbcat,

should log you out after 4 hours of inactivity - was it just the 2 hours for you?

Ian

IanT> Much obliged ... now you can see why I don't want to use the other side at all (now if only I can manage to lose my credit card ... lol)

I can now access the warrants pages (thankyou) but might I suggest that although Sedol codes are very nice Epics would be a lot more useful. The prices also seem delayed, do you plan to make live prices available?

I still, however, cannot add ISF/IEUR to my Stockwatch and neither can I add warrants. Any idea when this will be possible please?

TheLurker,

Thank you for your comments - you should be able to add ISF/IEUR to your stockwatch later today.

Ian

Mr Euro:
> Adny lovell do you have a sister called Jennifer?

Nope - but I do have a sister called Debbie. She lives in Suffolk.

Andy Lovell (IST and MoneyAM)

&ltnitpick&gtThe window title for the Investors' BB seems to have become "Investers"... Also apostrophes are missing from both the Traders' and the Investors' BB window title&lt/nitpick&gt

:-)

Kayak,

well spotted - I will let the techies know,

Ian

I can't get a current (delayed) FTSE value ontop of my Stockwatch. It's stuck at 21.52 last night. Ctrl F5 doesn't seem to work.
TT

TT,

Thanks for this. We do have a problem with this that we are working on, but it should not be sticking at 21.52.

can you try the following.

Close and restart your PC.
Download the latest Java plugin from the link in the Help section of this site under the FAQ section.

The problem we are experiencing is that the ticker is sticking, but not at a time from last night, and it should update upon refresh.

Let me know what happens with the above.

Thanks Ian

Ian,
I have rebooted and tried a CTRL F5 refresh but still get the 21.52 timing at the top with the FTSE value.
I can't download a new java applet as I do not have administrator rights for this PC ( techs don't trust mere staff!!) and so can't try that option.
Any other suggestions?
TT

TT,

I will try and access yuor account at this end to see if I can replicate the problem.

I have sent you an E mail, could you reply to that for me?

Ian

On stockwatch page clicking the chart, trades or L2 buttons, until today, opened a new page, now it replaces the page i have open. Apologies if this is not a MoneyAM problem, but a problem with the updated Safari browser i'm using....obviously using a Mac.
Col

waldorfo,

I will look into this for you. Please can you re boot in the meantime?

Ian

Waldorfo,

May have the answer to this. Can you check to see if streaming is turned on on the stockwatch page? If not can you turn it on and this should clear the problem.

Let me knbow what happens.

Ian

Guys,

Ticker on stockwatch should now be updating. E mail me at support@moneyam.com if anybody has any furthe rproblems with this.

Ian
MoneyAM

IanT
Yes, streaming is on, and i have rebooted, problem remains the same.
Thanks for your help.
Col

We don't have safari to replicate the problem in the office, but it would seem to be linked to the update you have done if it was all ok before then.

is there another pc/mac you can access the account from - we will be able to see then if it is the mac/safari