There has been a lot of coverage in the weekend press
and on the BBC Radio 4 Moneybox programme about Selftrade's
intrusive questionnaire sent to clients. Any clues or views?

I accept what has been said about teething problems, but this is not
the sort of business in which there should be such problems at any time
or on an ongoing basis. Similarly, deadlines about so many things
relating to the merger and the launch of the new venture kept changing.
It just does not inspire confidence. My transfer out took about 10 weeks
and the residual cash was transferred out only yesterday.

And of course, the worse the story you all tell of your crappy adventures, the bigger the stampede and the more massive the queue, the more pissed off the staff become, the greater the delays, etc, etc.

I'm glad I don't trade with Selftrade. I wish to best of luck to all of you on here who are trying to extract yourself from them.

Paultrad: What were the events which led up to you getting 'locked out'?

That generally happens with most financial web sites when you try your username/password incorrectly, say three times on the trot.
If that was the case, then the member of staff who is telling you to resubmit all of your ID stuff again, is surely just being damn awkward.

Selftrade explicitly said on their website that those members who had not completed the personal details questionnaire sent out a while ago, would be locked out until they have presented them to the new Equiniti team. I know it's frustrating, but it was careful in pointing this out. This particular form was to verify your identity and to update your personal details.......not the form which asked ridiculously intrusive details about your wealth and investing habits.

I didn't fill in the form and thankfully, I'm not locked out. I try to be real careful in putting my details on the site to log on. It's easy to make a mistake.

If they lock me out at this time, it will be a disaster.

Some bizarre tales and experiences here.

I can't withdraw anything now. They wont allow it although they will allow me to fund the account.

Why not?

First they wanted me to prove it was my bank account that was on their screen which I've always had, so I've done this and they sent me a message saying that's ok. So I go to withdraw and it wont let me saying "source of funds" or something like.
Just kept on the phone line and can't get through and my messages not answered.

Have a look at the link in post 92 above.
I just had a look there, and there are more
similar stories there.
I have now closed all my accounts and everything
is running so smoothly that I wish I had done so years ago.
It is really only after moving that I have realised fully what I was missing.
One of the best investment decisions I have made so far this year.

Where did you move to?
I can't get anything out.

IWeb - their service is an eye-opener
after having been with ST for more than a decade.

Thanks midnight.

They've sorted it out at their end now. Wasn't a nice position to be in though.

I note that IWeb are increasing their initial account opening registration fee for
new customers from £25 to £200 from March 16th. I am quite pleased with
what they offer. They did get a lot of customers from Selftrade, including me.
Well worth the move for me. And worthwhile savings if one trades regularly.

Pay to put business their way???? You have got to be kidding!?

HC - I was with Comdirect, Squaregain and ST for nearly 15 years.
The ST trading platform was good but only after moving away
have I realised what I was, in fact, missing.
But I got fed up with their admin and that intrusive questionnaire was the last straw.
With the benefit of hindsight, the questionnaire fiasco has turned out
to be a blessing in disguise for me, as all my stocks were transferred free of charge
and I only paid the £25 IWeb registration fee. No ongoing charges after that.
Don't know what's going on at ST now.

I stayed with Equiniti. I don't trade much, but I prefer it to the old selftrade, and they pay the dividends quicker than the old selftrade did!

It has a lot more options and I can see things I couldn't before. I like the Economic calendar too.

Yes seems o. k.

up to now. Made several trades no bother.

Guys I'm looking for a shares ISA provider. I'm thinking HL as they appear not to charge for transfer in and no management fee for a shares ISA and reasonable online dealing costs. Any satisfied customers here or should I be looking at other provider/s?
Cheers.

Informative article on brpkers' current charges and offers including ISA deals

Interesting but they don't offer ISA accounts yet.

More about the same with comparison table.