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PC & MAC CLINIC - On line problem solving. (CPU)     

Crocodile - 16 Dec 2002 03:59

HARRYCAT - 06 Jan 2011 17:22 - 9332 of 11003

In XP cntrl+Alt +del will bring up Sysytem manager. Might be worth having a look to see if there is anything recognisable as a file which is still running from McAfee. Also I have often noticed that an uninstall does not take out all the files. Go to My computer, Program files and have a look for McAfee folder and delete any remaining files within that folder manually.
Not sure how Windows 7 works as have not yet tried it.

hilary - 06 Jan 2011 17:23 - 9333 of 11003

Klal,

I asked my son and the response was:

1) What OS and browser are you using? Could it simply be a case that your browser is set to working offline?

2) Can you see if any processes (and what they are called) are hogging all of your resources before the freeze?

3) Have you tried re-installing McAfee to see what happens now that you've run the product removal tool?

klal - 06 Jan 2011 17:34 - 9334 of 11003

Thanks Hils.

I am an ex-IT guy though only application software. So H/W, networking is not my cuppa tea exactly.

1. It's Win7. Definitely not working offline mode!
2. Will look out for any processes that hog....shortly
3. I could try re-installing McAfee, it'll be a pain.

But, I've just restarted the machine in Safe Mode and find I CAN browse fine!

I'm going try this solution: Solved!

klal - 06 Jan 2011 21:38 - 9335 of 11003

Guess what! Sorted the problem out. Turns out Norton Internet 2010 (which I installed after removing McAfee) was the culprit. Never expected that. Used the Norton Removal Tool and got rid of NIS 2010. Rebooted and everything worked fine. For the moment I am on Windows Security Essentials. Would appreciate suggestions on what alternative internet security product to use.

Haystack - 06 Jan 2011 22:31 - 9336 of 11003

I just use Security essentials and Zone Alarm and periodically scan with a couple of other anti virus apps.

The Other Kevin - 06 Jan 2011 23:34 - 9337 of 11003

My McAfee comes free bundled with BT Yahoo. Never had a problem.

MightyMicro - 06 Jan 2011 23:38 - 9338 of 11003

klal: you end-user you! You didn't mention you'd installed Norton! Never mind, it's all working and that's what matters.

Windows Security Essentials has a (surprisingly) good reputation, and I'd recommend sticking with it.

I would use the free version of Malwarebytes to scan occasionally - it's a pretty good product.

http://www.malwarebytes.org/

Personally, I've canned Norton (when the sub became due) on two machines and switched to AVG. Sadly, the latest version of AVG (2011) seems to have acquired some of the attributes of Norton (basically, getting in the way) according to some reports, although it hasn't yet offended me.

ExecLine - 06 Jan 2011 23:38 - 9339 of 11003

I'm using AVG Internet Security on Windows XP Pro.

I've got a little advisory screen for it which says:

Security components and status overview

Anti-Virus - Active
Anti-Spyware - Active
Anti-Spam - Active
Firewall - Active
LinkScanner - Active
Resident Shield - Active
E-Mail Scanner - Active
Update Manager - Active
License - Active
Online Shield - Active
Anti-Rootkit - Active
System Tools - Active
PC Analyzer - Active
Identity Protection - Active

So basically, just at one glance I can see everything is actually working and (theoretically) how well protected I am.

Thinks...I am probably being conned by this stuff just like millions of other Internet users. However, it looks good, is easy to manage and seems to work quite well and fast too.

Whenever I use Google this AVG stuff tells me which are the safe sites and which are Verisign registered sites on all of the Google answers. So that's nice.

Now I happen to know that any Anti-Virus system is not going to be 100% successful. However, it is best to have one and also one that you are happy to use. This seems to fit the bill for my simple mind.

The AVG version is 10.0.1191 and is '2011'

Here's a link to a page which tells you what all the above stuff means:

http://www.softwarediscountcodes.com/avg-antivirus2011.html#UK

klal - 07 Jan 2011 06:24 - 9340 of 11003

MM, I stand guilty! Guess I wasn't thinking straight and in my mind, saw McAfee as the culprit while the evidence pointed elsewhere.

Rather than rely on Windows Firewall, I've now stuck in Comodo. All working well.

Thanks guys for your patient help.

klal - 07 Jan 2011 06:38 - 9341 of 11003

Sorry..wrong thread!

Spaceman - 07 Jan 2011 13:35 - 9342 of 11003

In my opinion Prevx is the best solution, its not free though.

klal - 07 Jan 2011 16:20 - 9343 of 11003

NOW I know I'm getting old! My eight-year old daughter moans about her Club Penguin site loading real slow. She figured out it's the Comodo Firewall I installed yesterday. She practically commands me to turn it off and use something else. I obeyed. Went back to Windows Firewall and her sites now load lightning fast. One happy kid but one depressed dad! :-)

kernow - 07 Jan 2011 16:42 - 9344 of 11003

Ah well - such is life. Look on the bright side. Give her another year and she'll sort all your IT problems for you.

Haystack - 07 Jan 2011 16:43 - 9345 of 11003

I use the free Zzone Alarm firewall and it works fine for my and doesn't seem to slow things down.

Mega Bucks - 07 Jan 2011 16:51 - 9346 of 11003

I have used the free Zone Alarm firewall for years with no problems.

ChuffChuffChaser - 07 Jan 2011 17:18 - 9347 of 11003

I've been having problems on my Dell 1750 laptop for a while. Everything but internet connection runs fine, but when I open Firefox to my homepage (MoneyAm Watch) on initial bootup it usually take an eternity to log in and then another long period in displaying the watch screen, with the Java indicator going round & round. I have been able to get round this by loading another "simpler" page and then switching back to MoneyAm. In Thunderbird it hangs up on "looking up" my email website and will only work correctly after I've done the above.

It looks as if the problem is connected to the Dell Wlan 1397 wireless card and/or the tray utility that works with it. If I right click the tray icon of the utility to open it I get a message "Internal configuration is inconsistent. Please restart the machine to resolve the problem". Another message I get at boot-up some times is "Boot Configuration Editor has stopped working".
There are 2 files running which may or may not be involved: BCMWLTRY.exe & WLTRYSVC.exe. The first exe is apparently the wireless network card controller, but I'm not sure what the other one relates to. Could it be the tray utility? If so is there any problem with getting rid of this file and seeing if the problem is cured?

Thanks

Haystack - 07 Jan 2011 18:40 - 9348 of 11003

You could just try killing the processes and the worst that should happen is that you might have to reboot. Have a look ar

Windows key
Run
msconfig
startup tab

and see what things your machine is asking to run at startup.

ChuffChuffChaser - 07 Jan 2011 23:04 - 9349 of 11003

Hello Haystack.

Been in to system startup & disabled the Dell Utility. I've left the card controller running as I imagine it will probably kill the wireless connection.

Everything went well on a reboot, so bodes well, but will take a couple of days to find out if it's a consistent "fix". Will come back after the weekend with an answer.

I had got to the point where I was thinking that I would need to re-install win7 as the inbuilt repair/fault fixing was of no benefit. Thanks for pointing me in the right direction, I really appreciate it.

Spaceman - 08 Jan 2011 10:27 - 9350 of 11003

You dont really need a firewall on your PC if your router has a firewall and if its switched on.

ExecLine - 08 Jan 2011 12:38 - 9351 of 11003

Don't fall for the Flash Drive Scam

Some Chinese 'hackers' are selling flash drives with less memory than they advertise. eBay traders have apparently sold thousands of 'hacked' flash drives from China. The problem is that the hackers change a log file that makes the flash drive think it has more memory than it does. When you receive the drive, if you right click and go to properties it will display a larger amount of memory than it really has- so when you put data on it that exceeds it's actual memory, old data will be deleted. This problem is nearly impossibly for the average person to detect because the flash drive looks and works normally- until it's memory is filled.

The drives seen were supposedly 250Gb and cost just 25.00.

"If it looks too good to be true, it probably is," definitely applies in this case.
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