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PC & MAC CLINIC - On line problem solving. (CPU)     

Crocodile - 16 Dec 2002 03:59

jonuk76 - 16 May 2012 16:10 - 9895 of 11003

SC, I have a problem on one computer on iPlayer. I don't know if yours is a similar issue. It's an Acer Revo (small, low power Intel Atom computer) which I've connected to a TV, and it's really bad when trying to view iPlayer HD. It's pretty much unwatchable due to the skipping video.

In my case, the PC has an Nvidia Ion GPU which is able to accelerate video decoding (a GPU is generally much faster than the main processor at doing that). But for whatever reason, iPlayer is not using the video acceleration, and all the work is being done by the slow CPU. I've seen other complaints about it, but haven't been able to find a resolution yet... I can view high quality, 1080p MKV or MP4 files that I've downloaded elsewhere on this PC with no problems, but iPlayer unfortunately is a problem.

Seymour Clearly - 16 May 2012 16:25 - 9897 of 11003

Mine is a pretty fast machine with loads of ram but no dedicated video card. I've wanted a twin screen for some time but that entails upping the PSU as well as the video card.. Maybe it's time I did.

Skinny - don't want it that fast - would have a problem keeping up with the video in that case :-)

jonuk76 - 16 May 2012 16:42 - 9898 of 11003

klal - just an idea but maybe it's worth doing a proper uninstall of Flash and re-installing the latest version. There is an Adobe uninstaller here - http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html (also note instructions for manually deleting Flash folder after uninstalling). Unfortunately these problems can be difficult to track down..

Skinny - your next trading machine maybe? :)

klal - 16 May 2012 16:47 - 9899 of 11003

jonuk76, thanks! I've just realised I missed out deleting the files in those other folders! Gonna try it in a couple of hours.

jonuk76 - 16 May 2012 16:52 - 9900 of 11003

No worries, hope you sort it. There's some other things to try here as well if you haven't seen it already (like disabling hardware acceleration) - http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html

klal - 16 May 2012 17:13 - 9901 of 11003

Thanks jonuk76. Appreciate your help.

Seymour Clearly - 17 May 2012 09:31 - 9902 of 11003

Are these tablets any good? One of the reviews suggests Flash might be a problem as well. I guess the screen isn't top notch but it's dirt cheap at £180.

Scroll Extreme Android Tablet PC

klal - 17 May 2012 11:06 - 9903 of 11003

Quick update on my Flash Player problem - completely removed version 11.2.202.235 from the system and re-installed it. Hasn't quite resolved the problem as I can still see choppy video. For some weird reason, the choppiness is not so bad while watching Youtube on Opera. Chrome is terrible though. B****y updates!

Next step - gonna revert to an older version of Flash Player and force Chrome to use that version rather than the current one.

Balerboy - 17 May 2012 19:56 - 9904 of 11003

Go back to good old fashioned I.E......lol

klal - 17 May 2012 22:41 - 9905 of 11003

Final update! Sorted the darn problem. Turns out I had changed "Maximum Processor State" to 98% under Power Management Options while waiting for my new laptop cooler to arrive. Put it back to 100% and the choppy video problem is gone! :-)

jonuk76 - 17 May 2012 23:01 - 9906 of 11003

I wouldn't have thought of that! Glad it got sorted.

klal - 17 May 2012 23:20 - 9907 of 11003

Yes jonuk76, I sure am glad it's resolved now. A few weeks ago, a similar power-related issue existed on my daughter's laptop - it would keep freezing once or twice every day and each time I would hear an awful shriek! The hard disk activity light would be on continuously for about 2 minutes and then everything would come back to normal. Finally sorted out the problem with some registry edits. Been a good few weeks since I last heard those awful shrieks! If any one is interested, I'll post the tweaks here.

skinny - 18 May 2012 06:17 - 9908 of 11003

I think you should :-)

klal - 18 May 2012 08:20 - 9909 of 11003

skinny, for a moment I seriously considered posting the shrieks here! :-)

Anyway, the solution to the laptop freeze problem is here

The first clue as to where the problem really lay was in the Event Log. I'd keep getting "The device \Device\Ide\iaStor0, did not respond within the timeout period." The blog post referred to above details the cause in depth.

The Other Kevin - 23 May 2012 11:21 - 9910 of 11003

When surfing I keeping getting a pop-up box headed "An action script error has occurred" with this message inside the box:
TypeError: Error #1010: A term is undefined and has no properties.
at FT_AS3_BB_HTC_FlashSale_17May12_120x600_fla::MainTimeline/frame1()

The screen is then locked until I close the pop-up and then I can proceed normally.

I've Googled but I can't understand the answer.

Can anyone explain simply please?

Haystack - 23 May 2012 12:10 - 9911 of 11003

It is an Adobe Flash error. Does it happen with a variety of web sites? If it does then you might try reinstalling flash or trying a different browser. If it is specific to one web site then they probably have an error in some flash on their site.

The Other Kevin - 23 May 2012 12:43 - 9912 of 11003

Thanks H. It seems to happen with a variety sites, so have a look at my Adobe Flash.

ExecLine - 23 May 2012 14:48 - 9913 of 11003

TOK

Try a Free install of the Secunia Personal Software Inspector.

See: http://secunia.com/products/consumer/psi/

It can be used to do a full scan of your machine and produce a report (ie. 'Scan Results'). It will detect and can be set to install all and any missing security patches (ie 'Updates') for ALL of your PC's software.

They say:

Secure Browsing

Secure Browsing is without a doubt one of the most important aspects of online security. If your browser (Internet Explorer, Firefox, etc.) or its plugins (Adobe Flash Player, QuickTime, Sun Java, etc.) contain vulnerabilities, then you're exposed to security threats every single time you visit a website.

This page illustrates what you, as a minimum, need to do and be aware of, before launching your browser and heading out on to the World Wide Web:

1) Make sure your browser is up-to-date with the latest security patches
2) Make sure that programs and plugins that are integrated directly with your browser are up-to-date with the latest security patches
3) Verify that your browsers or its plugins don't have known security issues for which no security patches have been released from the vendor (unpatched vulnerabilities)
4) Be careful and vigilant. Don't accept anything - don't ever say "Yes", "Run", or "Install" to anything if you don't know exactly what it is.

Once you can cross off all 4 from this list, you can rest assured that automatic attacks such as drive-by installation of malware through your browser are a thing of the past.

Auto Update

The key benefit to you is that once installed and configured for Auto Update, the Secunia PSI automatically installs the most important patches without further user interaction, thus relieving you from spending time on fetching the patches by yourself, and then manually installing them.

To secure your computer with Auto Update, go to the Secunia PSI "Configuration" section, and ensure that the Auto Update option is checked.

The Other Kevin - 23 May 2012 16:11 - 9914 of 11003

XL Thanks for the Secunia tip. I can vouch for its usefulness as I have it installed already. A useful bit of kit.
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