All,



Over the weekend, the London Stock Exchange are migrating their trading platform/price feeds to a new technology, with several differences in the data format. This change will affect all data providers and all brokers, as they will be switched to the new system.



The new system will be live as of Monday 14th February.



We have been making the necessary changes and performing comprehensive testing to make sure that the change goes smoothly and does not affect our users. However, due to the complex nature and fundamental restructuring this change is forcing onto ALL data providers/brokers, there is a possibility that some providers may experience difficulties.



We are confident that the service should be working as normal, however, should you do spot any issues from open on Monday morning, please let us know.

Ian

skinny,

Thanks, there is a current problem with closing prices for some sections of the site. streaming stockwatch appears to be ok.

Best regards,

Geoff

This has been a very odd one for us, this transition was meant to happen over 6 months ago, but kept being put back by the LSE because of technical issues their end.

Instead of running duplicate systems alongside each other to test, they gave us a small dump of test data and then a complete switchover, discontinuing one service and starting another. The changes in themselves were not huge except they discontinued publishing a mid price, so now there is no 'official' mid price and a number of other fields were changed around.

We tested this pretty rigorously; level 1 yesterday was okish but the LSE feed got flakey in the afternoon. Level 2 caused us a lot of head scratching because we could see the opening auction appear ok and Market Maker prices and volumes but the SETS order book although coming through was not displaying. This was tracked down to incorrect order types being set in the feed causing them to be ignored/behave strangely. We still see a -1 coming through with each order which again shouldnt be there and this is being addressed.

I can only apologise on behalf of MoneyAM, the LSE and the feed suppliers for such an appalling day. There is still work to be done and we are on it

As previously mentioned, streaming appears to be ok today

Bullshare,

Thanks for the work, which you and your team are doing.

A packet of aspirins is still cheap, but I would be prefer a bottle of Brandy,

Have a better day.

All,

We now have a fix for the -1 prices appearing in the Level 2 order book.

However, as it is a non-crucial bug we are going to deploy it tonight, after market close, so as not to jeopardise the current order book.

We expect all to be fixed ready for 2mrw.

Best regards,

Geoff

any chance you can sort the SNRP book out? thanks.

champagne ronny,

I am afraid that would involve releasing the fix during market hours; which as I say could possibly have an impact on the current service.

Geoff

thanks for all your hard work. We all get annoyed from time to time but realise this was more LSE than moneyam - well my thoughts anyway :-)

I agree, Kate. (You should have seen the mess TMF were in yesterday, for comparison's sake.)

I agree with your sentiments entirely kate bates, not knowing the technicalities obviously it would appear that the service providers have been dealt a pretty naff hand by the lse. Although frustrating i'm sure the work being done by the guys here to rectify the problem is very much appreciated by most.

Thanks folks, much appreciated.

Mike, one of my shares has only risen by 1% today, surely this is related to the LSE faff?

Geoff / Ian

Could you please check out the movements in my portfolio. I am looking at my holding of Equatorial Palm Oil (PAL) which hasn't moved today but todays movement is showing as +12.25%. This problem is across all my investments. The % movement change today is not correct. Is this still a problem with the new feed. Please advise.

Thanks

problem stockwatch and portfolio same current prices

stock watch GKP 170.12 down .88P

portfolio GkP 170.12 down 1.88p

Sympathies for you guys at moneyam - getting all this grief from something entirely preventable. LSE management (sic) should be roasted.

Problems on L1 on some slow no movers for example ash pth ocl etc where mid price is 0.00 but bid and offer tell us otherwise. I guess this is cos LSE does not publish mid price - muppets!

Bert

Thanks City10,

Will pass these on

Ian Geoff-I still rate MAM and would not change to any other L 2 provider. I for one am not blaming MAM.

Well Ian timed it well to become a Dad again!!! Congratulations to him and the family, is it a boy or a child? :o)

No doubt any lingering problems will be sorted in a flash when he returns! ;o)

portfolio prices are all over the place RXP,OEX,SQZ example
------------------todays
---------Price----Change----%
RXP--- 6.12p -- -2.38p -27.9% RXP open @ 5.83P
OEX---29p----- -3.5p -10.8% OEX open @ 29.75P
SQZ---38.62p- -2.12p -5.2% SQZ open @ 39P

Can you sort this please

DFGO,

We are currently looking into the problem with the Portfolio prices and will advise when we have a fix in place.

Karl