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PC & MAC CLINIC - On line problem solving. (CPU)     

Crocodile - 16 Dec 2002 03:59

Mega Bucks - 10 Aug 2003 17:45 - 701 of 11003

DocProc

Thanks for all help dont ask me want went wrong but it is going OK...:-)

Rick...

skinny - 11 Aug 2003 08:23 - 702 of 11003

When my PC loads up, I get an error telling "support has encountered an error " and has to close - I have taken the "send report to Microsoft" several times which I assume is like p*ssing into a black hole. Other than the error message, everything else seems ok - any suggestions please?
Windows XP home.

Skinny

extrovert - 11 Aug 2003 17:43 - 703 of 11003

hi everyone,
i am running windows 98/2nd edition, while i am online and with only 2 windows open my memory is decreasing all the time until programs stop working properly and i have to re boot. Has anyone any idea what causes this to happen?

thank you
peter

when i say memory, i mean system resources

Kayak - 11 Aug 2003 18:08 - 704 of 11003

extrovert, that is just an unfortunate feature of Windows 98. The only solution is to upgrade to 2000 or XP which don't suffer from the fixed limit on resources.

extrovert - 11 Aug 2003 18:23 - 705 of 11003

thanks for the prompt reply kayak, i have previously had 4-6 windows open including d4f and money am and have usually had 45-50% system resources left which is why i posted. The problems seemed to start once i had used the spy bot programme.

Thanks
peter

DocProc - 11 Aug 2003 20:20 - 706 of 11003

extrovert

In 'Run' near the Start button type

MSCONFIG

and then click on OK

Up will pop a window with a 'Startup' tab.
Click on it and then tell us what you have on there which has been selected with a tick and are running as programmes in the background.

It's some of these background programmes that need to be shut down to conserve your operating resources.

extrovert - 11 Aug 2003 20:41 - 707 of 11003

hi DocProc,
programmes selected

msnmsgr
scanregistry
taskmonitor
systemtray
loadpowerprofile
creative launcher
criticalupdate
loadqm
icsmgr
incd
avg_cc
loadpowerprofile
schedulingagent
SAgent2ExePath
truevector
dkservice
Avgserv9exe
Zonealarmpro
epsonstatusmonitor2
microsoftofficestartup

thank you
peter



Spaceman - 11 Aug 2003 23:46 - 708 of 11003

extrovert, I agree with kayaks comments above there is probably not much you can do with w98, however if you have a very samll amount of RAM say 128K or less it may be worth adding some more, it wont cost much and it may put of the day when you have to upgrade.

extrovert - 12 Aug 2003 00:13 - 709 of 11003

thanks spaceman i have 320MB of RAM

Kayak - 12 Aug 2003 00:17 - 710 of 11003

extrovert, if you upgrade to 2000/XP you will notice a vast improvement in just about everything. Fewer crashes, faster, no more memory problems, etc. etc. It really is worth doing. However, you can get some improvement by going through your system tray (bottom right hand corner) and getting rid of anything that you don't really need.

extrovert - 12 Aug 2003 00:28 - 711 of 11003

Thanks for your time and effort kayak, i will get xp

Peter

Spaceman - 12 Aug 2003 01:17 - 712 of 11003

extrovert, yep kayaks right time to move up to a proper OS (well as proper as MS get). I would go for 2000 but xp is fine to.

DocProc - 12 Aug 2003 10:10 - 713 of 11003

extrovert

For a start, I do not have my Zip (Genius Clean) open at all. But despite that, let us compare, eh? Immediately, I think yours is much bigger than mine.......

;-)

On mine, with Win 98SE, I only have open

scanregistry
systemtray
loadpowerprofile
loadpowerprofile

and also a "No Frills Timer", which is a timer programme to assist with info' concerning my 2 hour bounce.

Hope that helps.

Velocity - 12 Aug 2003 14:31 - 714 of 11003

Help!

Since 7pm last night, within 5 mins of going online I get the following message:

The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY\SYSTEM.

Time before shutdown ......45 secs

Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly.

I know someone is attacking me because I can see the poisonous little anorak on my Sygate Firewall.

Advice welcome as it has effectively paralysed my computer.

the troll - 12 Aug 2003 14:34 - 715 of 11003

You'll be wanting to read the "freeserve disconnections countrywide" thread :-)

http://www.theregister.co.uk/content/56/32286.html

You must keep your PC up to date with Microsoft patches - visit www.windowsupdate.com regularly or install the auto-notification program to download updates automatically. The patch to protect against this exploit is several weeks old.

edit - click here for a cleanup tool specific to this problem.

skinny - 12 Aug 2003 14:40 - 716 of 11003

Not a major problem - but any ideas re my post 701?

the troll - 12 Aug 2003 14:45 - 717 of 11003

skinny - a program which loads on startup is crashing, probably something you don't need since you're not noticing any other problem. See DocProc's post in reply to extrovert a few below your question. Uncheck one of the startup items, reboot and see if the problem goes away. If not, try the next one etc etc.

skinny - 12 Aug 2003 14:46 - 718 of 11003

the troll - thanks I'll try this evening.

extrovert - 12 Aug 2003 15:59 - 719 of 11003

thanks for your advice kayak/spaceman, things great and speedy now
peter

Captain Scarlet - 12 Aug 2003 16:46 - 720 of 11003

Velocity - I've just heard from a pal with the same problem. He thinks its a virus called MS blast which he can't delete as it changes the registry. Will post further if he finds the answer. Good luck

ON EDIT

Go to www.f-secure.com/v-descs/msblast.shtml

where you can download a zip file and instructions on how to remove the virus
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