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Unable to access stockwatch     

Andy - 15 Jul 2009 09:03

Support,

This morning when I logon, if I click the Stockwatch tab, I get logged out again!

I then have to clear cookies before I can log back in.

I can then access the investors' room, but if I click on stockwatch it logs me out again, and I have to again clear cookies before I can log back in again!

I think something is awry!

IanT(MoneyAM) - 15 Jul 2009 09:13 - 2 of 2

Andy,

Definately sounds like a cookie issue on your machine. Firstly check the time and date are correct on your machine. If not set them to today.

Secondly, can you tell me after you have logged in on the home page, does it still say log in at the top or has that changed to log out?

coudl you also check that you have session cookies enabled in your browser (tools -- internet options -- privacy --- advanced -- tick next to override auto cookie handling --- and tick next to always allow session cookies)

Finally can you log out, clear the moneyam cookie (using the link on the front page) and then close down all your browsers - then restart a browser go to the home page, make sure it says login at the top, enter your username and password on the right and log back in to try again.

If none of the above works, it could be that your firewall or browser is deleting the cookie - you would need to look at cookie settings in both these areas.

Ian
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