Greenbaum associates to resell SERVICEPower in Germany, Austria, and Switzerland

ServicePower increases presence in German speaking countries

Stockport, UK, February 18, 2004 -- ServicePower (LSE: SVR), a global developer and supplier of workforce optimisation software for the Customer Relationship Management (CRM) market, today announced that greenbaum associates ag will distribute and support the SERVICEPower intelligent scheduler throughout German speaking countries. greenbaum associates, a Swiss management and IT services consultancy, will resell SERVICEPower in Germany, Switzerland, and Austria. Both ServicePower and greenbaum will continue to work with Munich based strategy consultants Barkawi Associates, announced as a ServicePower partner in 2003, who will focus their efforts on providing consultancy support services for SERVICEPower implementations in Germany.

We are delighted that an organisation with the service experience of greenbaum has agreed to help ServicePower increase its presence in German speaking countries, said Derek Crumpton, general manager Europe for ServicePower. The SERVICEPower product will be tailored to meet the needs of these new markets, particularly in terms of language, and we look forward to gaining the same success in these countries as we have already experienced in the UK and U.S.

A number of companies in both Germany and Switzerland have expressed an interest in making their field service operations more flexible, efficient, and productive, commented Michael Mattern, director of greenbaum. We saw how SERVICEPower improved the productivity of service organisations in other countries and are confident we can help our clients achieve the same improvements, he added.

About greenbaum associates

greenbaum associates are a services and solutions company based in Central Switzerland and operating throughout Europe. Committed to delivering tangible benefits, greenbaum partners with its clients to help them identify quantifiable enhancements to existing processes and applications and deliver real benefits that become visible in the clients bottom line. Unlike other strategy and IT consulting firms, greenbaum consultants often work on the basis of clearly defined objectives and success-based fees. With deep industry expertise, a broad network of associates, and proven experience in consulting, distribution, and the deployment of software, greenbaum provide full, end-to-end business solutions. For more information, visit the Web site at: http://www.greenbaum.ch/.

About ServicePower

ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimising the scheduling of field technicians, throughout the UK, U.S. and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimising field service resources. ServicePowers customer base includes innovative, world leading companies such as Avaya Communication, BSkyB, GE, Ecolab, and Siemens. They selected SERVICEPower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at