Please accpet my apologies, but our suppliers are experiencing a problem at the moment - with both Level 1 and level 2.

I will notify you as soon as this is resolved,

Ian

Any timeframe on fixing this problem Ian ?

The trades section is working ok.

I have trades now - but volumes do not add up to those shown - not sure if that is a true reflection of the trades and some of the trades are missing - ur whether all of the trades are there - but the total volume is wrong ?
Baza

Im going back to bed

Ian

Stockwatch is a complete mess, showing a combination of yeserdays and todays data. How long is this going to take to rectify?

pth

HAVE TO AGREE WITH THE LAST POST

I think its groundhog day, some of these prices seem familiar.

Unfortunately due to the outage we suffered this morning, some of the smaller stocks will be missing order information from the books if that information was added during the outage.

Please accept my apologies for this,

Regards

Ian

Ian

Is this mess going to be sorted out today? Stockwatch remains all over the place with the same mishmash of data from earlier. Some stocks are still showing yesterday's %fall or rise and is not indicative of the current status. From reading the Trader's Board, understand you have changed your supplier, without ensuring that if this sort of outage does happen, you have a means of restoring the 'missing' data? Quite frankly, not very reassuring.

pth

pth,

I understand your concerns, and we will address this with our data supplier - the figures will update only if there is activity in that stock at which point the screen will correct itself. We have actually been with this supplier fo well over 18 months now, and as stated we will be discussing with them how to solve this problem should an outage happen again at any point in the future,

Ian

I click on the 'T' square on the stockwatch page and it does not locate yet the Trades in the header is working OK.

opto - I have the same problem today
Baza

Thanks bhunt, good to know it's a 'shared' problem.

opto,

Can you make sure you do not have a pop up blocker on as this would disable it.

Ian

No change to my system settings recently Ian. All working OK yesterday.

Opto,

It may be that a software update has run automatically which has caused this to activate.

Ian

Ian - I am the same - I have turned all blockers off, logged out, re booted the PC, logged back in - and no change
Baza

Java did an update Ian, is this likely to be the cause?

Second thoughts there Ian, problem was there before the update.

It is hard for me to diagnose exactly what is causing this at your end, I can confirm that the system is working correctly and that one of the known causes of this is when you have a pop up blocker on.

IAn