All,



Over the weekend, the London Stock Exchange are migrating their trading platform/price feeds to a new technology, with several differences in the data format. This change will affect all data providers and all brokers, as they will be switched to the new system.



The new system will be live as of Monday 14th February.



We have been making the necessary changes and performing comprehensive testing to make sure that the change goes smoothly and does not affect our users. However, due to the complex nature and fundamental restructuring this change is forcing onto ALL data providers/brokers, there is a possibility that some providers may experience difficulties.



We are confident that the service should be working as normal, however, should you do spot any issues from open on Monday morning, please let us know.

Ian

Intraday chart for UKX flatlining

Good Morning Ian,
I don't know what's happens with my L2 but I can not see orders and EMS are more than 1000 points in some Company's...
Can you please Help Me.
Regards
Silva

Silva,

Level 2 problems due to the LSE feed changes. Progress being made but still no order book I am afraid.

ValueMax,

Thanks, indices charts are being worked on as we speak.

Thanks,

Geoff

Getting some strange prices on L1 streaming prices.

Take AAL for example. It goes from a current (as I type) 30p down and then will flash 3p up and alternate between two prices.

Edit
Happening on other shares as well

Thanks Martini

I have to say that this is an absolute shambles, my criticism is levelled at the lse, moneyam are obviously a customer of the lse and therefore surely tests could have been run over the weekend to iron out any gliches before the market opened today. Even my broker is giving inaccurate prices. Might as well sign off for the day, at this rate it could be days before anyone can trade with confidence. Disgusting and amateurish, shame on you lse, I bet the yanks could implement these changes without chaos.

Miisleading informatiuon is not good for anyone-I have traded but with no confidence and without the insight that L 2 normally provides me.

Not worth watching today.

Ian /Geoff-how long do you think before the LSE cockup is back to normal??

Yuff - no time-scales available I am afraid.

Well - a complete joke today - god knows how much this has cost me - difficult to assess. I assume we will get some sort of compensation ?

bhunt1910-Sorry to hear it but you'll be lucky, to get compensation in this country you have to either be a criminal or not from these parts.

Agree with last comment, particularly as following a series of other problems.

I do however understand that is is also down to lse.

The fact is though that is not my fault or problem, I just pay for the service.

This was a known about changeover and there was obviously not enough understood about the new procedures / operation ahead of the changeover which must clearly be the responsibility of both LSE and MoneyAM

edit - refers to last but one post

advfn close price gkp 2.0387 3,584818 shares traded
moneyam close price 1.50 2,729.047 traded

53.87p difference.

advfn now 1.5951

Silence from MoneyAM..

Will Level 2 be working tomorrow? I understand other providers got theirs working early afternoon.

All,

Our sincere apologies for the lack of service today.

While we cannot guarantee that all will be well tomorrow, we are doing our best to remedy the situation.

Best regards,

Geoff

Thats not very reassuring Im afraid -presumably youve been doing your best to remedy the situation today with a marked lack of success.You havent addressed the the above question at all.

Amazing, whingeing shower! Were all in the same boat here, have some patience!

but we shouldn`t really all be in that boat should we Chris. This change was known about months ago. If you ran a business that depended on day to day sales would you allow this to close you down for a day, maybe more, I think not. LSE, A FTSE COMPANY! Can`t make a change without failing its customers! Some very bad management somewhere.

The irony is that the LSE is not taking the flak. It's the public facing websites that have to placate irate investors (including Selftrade who are also still struggling). I have got to agree that it seems irresponsible to go live with something as important as this, that still has major glitches.

My point exactly Harry, LSE to blame.

This latest LSE debacle followed hot on the heels of the MAM debacle last Monday, which I imagine tends to focus minds on the visible provider rather than the numpties in the background (LSE). Checked out a few other sites and brokers throughout the day, all of whom have suffered the same / similar issues. I would guess customer services at the LSE (if they have such a service) are getting a good kicking, well, I would hope so.