If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ian,

Tradinglabs recently launched some benchmark certificates as an alternative to etf's - trouble is I can't find much more info than that - apart from a couple of pages on their website. ?? will / does AM cover these ? (&if so where can the data be found?)

TIA

Could somebody respond to the problems some of us have reported on the Traders' Thread this morning, please. Stockwatch and L2 not working. Thanks

We are working on it. Hopefully will be back up very soon

Mike

Dear All,

Appologies for this morning's problems.

All now should be ok.

If anyone is still experiencing difficulties please let uis know.

Geoff

Thanks to the team who interrupted their break to sort out the problems this morning. Your help is much appreciated.

I have 'N' news flag set for SN. and SOF with no news items for today. There was news yesterday though.

HAystack,

This is a problem we had this morning - unfortunately we cannot remove the flags from yesterday, but a fix will go in so this does not happen tomorrow.

Regards

Ian

Ian,
Stockwatch is still showing Friday's prices.
This is usually a sign that it's going to be a problem morning,......

Rgds
dell

Dell,

Can you please Rrefresh your screen and let me know what happens?

Ian

Stockwatch doing the same for me. L2 OK though.

Guys,

I have spoken to Jonathan about this - many apologies - the old prices should clear out when a trade is receieved on that particular stock. He is also restarting the streamers to attempt to clear out the stuck prices.

Ian


EDIT - Guys, this should now be resolved. apologies for any inconvenience.

Ian - stockwatch looks fine now.
Cheers,
dell

Sorry; scrub that, I'm watching too many screens.
Several stocks are still showing Friday figures.

e.g. CNN,AGT

Rgds
dell

dell,

I will take a look

Ian

Dell,

Can you refresh your screen and let me know if this clears the problem?

Ian

Come on MAM, sort it out! All over the place. FTSE up 18 points? Joke.

No change after a further refresh.
Most stocks are Ok but there are still several errors.

I've also noticed that the percentage change figures don't match some of the quotes.

i.e. INO bid and offer are both significantly up on Friday, yet the change column shows -0.8%

Cheers,
dell

The change in price is still being calculated on Fridays opening.

Ian
Sorry my posts are a bit incoherent, I'm trying to watch the other side's monitor with a 3 second timeout, write here and place orders at the same time...

I believe all my quotes are correct now. It appears to be only the percentage change figures that are incorrect and causing confusion.

Cheers,
dell

We are talking to our suppliers about the % change