If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Guys,

Apologies for the delay in getting back to you - Jonathan and I will take a look at any recent issues raised on this trhead today,

Ian

Ian & Jonathon

Yes, I was a bit snappy, yesterday, but I think I have some right to be, when I don't seem to be getting the service that I pay for.
Although, it may appear to be rude of me to say so, it really isn't my problem, if you are a man(or many men) down.

I appreciate that there will always be some unplanned for problems cropping up from time to time, but there are still issues that appear to be unresolved from the "upgrade" of a couple of months back. It irritates me that I still have to doublecheck closing prices against AFN, before I am confident to use them in my spreadsheets.

Anyway, it was clear to me yesterday(after nearly making some trades on the back of the false data!) that there were serious problems with many stocks not reporting all MM quotes leading to L2 and L1 errors. I immediately recognise if MMs are missing on stocks that I regularly watch but would have been none the wiser with any unknown stocks that caught my eye...
Surely, if there is a serious data reliability problem like that, then it should be very clearly communicated to all users at the top of each screen and at the top of both BBs. Otherwise, your users can lose money as a result of inaccurate data.

Anyway, today's issue is the News flag on stockwatch.
I noticed yesterday that the first time I realised news was out on some stocks, was when an MM moved their quote, with the "N" flag appearing a significant time later.
Today WHOG issued results at 09:00 and, as I write this, at 09:55 there is still no news flag. I've seen this issue raised before but can't remember what the replies were..

C'mon chaps!
I really don't want to have to jump ship(although you may be glad to get rid of a moaning a--hole!).

Rgds
dell

Dell,

I fully appreciate your comments, JT is taking a look into this and rest assured as soon as we have any further information, we will come straight back to you,

Ian

dell314,

We received an email from Comstock last night saying that they had a problem with their connection to the exchange at 0715 and that through out the order books for the rest of the day. They are looking into a way or being able to completely refresh the order books remotely, but I do not have a time scale on that being completed.

WHOG's news flag appeared on my stockwatch at 0900, at the time of the news release. There has since been 2 other AFX Focus news items released, have those triggered it?

If not, could you refresh the page and see if they appear? if they do, I will need to file a bug report.

J.

Thread search still does not work well, two years now.

eg.

(1) try searching on thread creator or a combination of criteria
(2) would be nice if search results are sorted in a predictable way
(eg. by date)


Thanks.

Jonathon - The WHOG "N" flag appeared for me at between 09:55 and 10:00. Looking at the AFX timings, it was possibly these that triggered it.

I have just refreshed my screen and the ELH News flag has appeared.
It was not there before and the RNS was at 10:53. It may have simply been delayed or it may be my refresh that triggered its appearance.

Rgds
dell

axdpc,

JT will be looking at the entire bulletin boards and re working them - at this point the search facility will be addressed.

Ian

Please note the ASC data spike previously reported is still, annoyingly, in place. Please ask your data supplier to remove it asap and ask them why their exception s/w had not detected it in the first place? After all we are looking at a 18 spike on a penny share and it makes a mockery of your charting s/w! Regards John

John,

We will take a look into this - Thanks Ian

John,

what duration chart are you looking at?

Ian

Any time frame in place for the bb / search facility revamp in place Ian ?

Cheers

Dil,

Please see Ian's post 2554.

J.

J , please see Dil's post 2558 ..... timeframe !

Cheers

Dil,

We cannot give you a timeframe at the moment, but as soon as JT is able to we will get him to post it here for you.

Thanks

Ian

So no idea then.

Dil,

I cannot give you a firm date at this time.

Ian

Cheers Ian , but I only want the search fixed not a night out with you :-)

Thanks

Dil

Dil,

:)

and there I was thinking you were after a high quality piece of fruit, Dil!

BTW never got your clever idea Dil.

Sorry Kayak forgot.

Will get back to you ..... not sure of timeframe yet though :-)