If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Thanks Ian.

DOW 2-5 day charts are a little on the weird side these days. They used to begin at the right opening time, I think the problem is they are drawn to UK hours. Note absence of scale at the bottom.

Kayak,

I will get James to take a look.

Ian

Morning Ian - everytime I load MAM - I get an irritating ad for Capital loans. Is there anyway I can stop it loading. I have seen it at least 5 times this morning

bhunt,

It is an advertising campaign, and unfortunately I cannot advise you on disabling it, but with all adverts on the site, it will only be there for its intnded run.

Ian

Thanks Ian - it is not one of the small ads - they are ok - but as soon as you switch into MAM - it takes over as a full screen - as though you had double clicked on it. Really annoying. Tho only way to get rid is to close it at the moment - every time

Actually Ian - it has stopped happening now - maybe I had fat finger problem !!!

Me to!

I was getting the advert every time I refreshed a heatmap. It does appear to have stopped for now. Paying for l2 access and seeing these annoying popups is in polite terms a pain.

Huxley,

I appreciate what you are saying, but with out advertising revenue, we would have to pass on the costs to our users meaning that subscription fees would increase. We try to minimise the effects of advertising, and this campaign will be removed when it has been fulfilled.

Ian

Ian

Its started again appearing on every refresh of a heatmap :-(

Are the multiple popups occuring so that the campaign will be fullfilled earlier?

H

huxley,

I do not work in advertising, but I will get our tech guys to take a look just to make sure all is correct etc.

Ian

Ian - This type of full screen advert used to appear and then if you left it, or minimised it, it wouldn't keep reappearing.

From yesterday evening onwards I noticed that you just kept getting more and more of them opening up.

Everytime I do a 'quote' another one opens !

oh well...

now pop up free with Firefox 2.0 :-)

Ian
Prices on L2 & stockwatch are not the same,stockwatch appears to be about 2-3 minutes behind.
P

Photo,

Apologies, we are having some issues with the load balancers and are working to resolve these.

Ian

On further inspection, it would appear that our suppliers are having an issue with Level 2. They are working on it and I will update you as soon as I can,

Ian

All,

It would appear they have resolved it - and your prices should return to normal. You may see missing trade information between 15.13 znd 15.28, but prices shoudl now start to tick over normally again,

Apologies for the disruption,

Ian

For the last few days the chart, trades and news symbols at the left hand side of the portfolio pages have not been effective. I recently received a Java update. Could there be a connection?

55011,

It is more likely that a pop up blocker on your machine has become active. This could either be in your browser, any toolbar you have installed (such as google or Yahoo), or within your firewall. IT might be worth taking a look to see if disabling these makes any difference,

Ian

I'll have a look around, nothing else seems to have been affected.



Edit:

Yes. Tinkering with the pop-up blocker has done the business. Thanks.