If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ian

Appears to be a problem with intraday charts.

P

Photo,

Apologies it is a known issue with them displaying at open - which James is looking into. They should be fine now.

Yes OK now.

Thanks Ian

P

Any chance of putting a coin in the meter and getting the feeds to work !

Qwento,

we are looking at that as we speak - apologies,

Ian

Qwento,

The feed should be unfrozen and back running. Apologies for the inconvenience,

Ian

Cheers Ian.

Hi

Could you please tell me if there is a problem with shareprices at the moment as L2 showing ERX 19 -21 where as the shareprice is currently 20 -22 with TDW?

Many Thanks

Bob

0057659,

Our suppliers had an outage at 12.52pm, which they resolved by switching to a back up at 12.59pm, unfortunately, data transmitted during this seven minute period was lost. Apologies for the inconvenince,

Ian

No problems Ian and thanks for getting back much appreciated.

there is a problem with prices, according to all other sites ERX has gone up 5%, but on moneyam its showing no movement. clearly moneyam is not showing correct prices

katcenka,

please see my previous posts.

Ian

Ian

Will this rectify itself or do we need to log off and log back in again or will it remain like this for the time being?

0057659,

Unfortunately, we cannot recover any data lost during that 7 minute period, but as the the MM's change their quotes on seaq stocks, the problem will rectify itself.

Ian

well thats not very good, that could be costly to some people cant this get refreshed in some way

katcenka,

We are working on a tool which will allow us to rebuild any order books should a problem like this arises. We hope to have this available very soon.

Ian

thanks

Still having problems with FTSE 100 stock charts inside a Terminal. They do not work until 8:15. Same problem with the 'Old Java' intraday charts on the Charts page.

Not impressed with the lack of technical support here.

rich65,

rest assured we have been working hard to resolve this, and a fix wass put in place this morning - I am able to see the charts now within the first 15 mins opf trading could you refresh your browser and let me know what happens?

Ian

Terminal trouble again. Charts won't refresh to today's prices at 8.15am Helen