If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Qwento,

The feed should be unfrozen and back running. Apologies for the inconvenience,

Ian

Cheers Ian.

Hi

Could you please tell me if there is a problem with shareprices at the moment as L2 showing ERX 19 -21 where as the shareprice is currently 20 -22 with TDW?

Many Thanks

Bob

0057659,

Our suppliers had an outage at 12.52pm, which they resolved by switching to a back up at 12.59pm, unfortunately, data transmitted during this seven minute period was lost. Apologies for the inconvenince,

Ian

No problems Ian and thanks for getting back much appreciated.

there is a problem with prices, according to all other sites ERX has gone up 5%, but on moneyam its showing no movement. clearly moneyam is not showing correct prices

katcenka,

please see my previous posts.

Ian

Ian

Will this rectify itself or do we need to log off and log back in again or will it remain like this for the time being?

0057659,

Unfortunately, we cannot recover any data lost during that 7 minute period, but as the the MM's change their quotes on seaq stocks, the problem will rectify itself.

Ian

well thats not very good, that could be costly to some people cant this get refreshed in some way

katcenka,

We are working on a tool which will allow us to rebuild any order books should a problem like this arises. We hope to have this available very soon.

Ian

thanks

Still having problems with FTSE 100 stock charts inside a Terminal. They do not work until 8:15. Same problem with the 'Old Java' intraday charts on the Charts page.

Not impressed with the lack of technical support here.

rich65,

rest assured we have been working hard to resolve this, and a fix wass put in place this morning - I am able to see the charts now within the first 15 mins opf trading could you refresh your browser and let me know what happens?

Ian

Terminal trouble again. Charts won't refresh to today's prices at 8.15am Helen

Helen,

I have just been into terminal circa 8.10 this morning and all was fine - can you close it down and go back in an try again please?

Ian

That's done the trick., Ian

Ian,
As you know I have had problems with my system in the office due to internal controls over what is downloaded and the versions of ie we run here. ie is 5.5
I had the IT guys do a re-image of the pc and everything was put back to their standard and I was able to access Moneyam without problem and I also did not get any of the popups. I was always unable to see the Stockwatch because of the version of Java we have.
Unfortunately the problem has occurred again.
The only screens I use are Traders, Trades and Charts.
When it was all OK I could get into these all without problems and no popups. That was yesterday.
Now I can still get into Traders but the other two make ie crash. I also now get a popup which has an address "http://spe.atdmt.com/ds/0W0W1BRCYSTO/" and ie says that the page cannot be found.
When the system was working OK I didn't get this new screen.
Have you any ideas what the problem could be?
Does Moneyam send any java downloads to allow the programmes to work?
Any assistance would be helpful.
Thanks
TT

TT,

It is very hard for me to tell without looking at your machine, but you are running quite and old system by the sounds of it (which in itself should not be too much of a problem), but it also sounds like you are behind some pretty stringent security set up by your company. The 2 main culprits here may be that some form of ad blocking in the firewall is causing an issue, or the version of Java you have is quite out of date.

I am aware that you are probably not able to do this, but if you can it may be wise to try and upgrade to the latest version of Java, as it does seem that the issue is a java one probably compounded by the high security you are sitting behind.


http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Ian

Ian, thanks.
I spoke with our techie when he "fixed" my PXC and he said he wasn't able to change any of the Java. Policy!!!
Looks like I'm screwed unless I get a wireless laptop.
TT