If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

alwickk,

re the L trades yesterday, we know what caused this, and it is a one off, apologies for inconvenience,

Ian

Ian

Problem with TSCO L2 orders do not correspond with yellow strip.

P

Photo,

I will take a look,

ian

Photo,

we have reported this to our suppliers who are taking a look,

Ian

Thanks Ian

photo,

can you refresh please?

Ian

Thanks Ian ok now
P

Could someone de-spike today's GSK chart? Thanks!

Peter,

Will take a look at it,

Ian

Peter,

We have taken the spike out from this morning, but please be aware that the chart will only start plotting from the time when the spike was removed at around 10.15am

Ian

Had a lot of problems gaining access over the last weekend. Logged in after some delay, then when selecting stockwatch or BB was asked to log in again. Went round in circles, home page log in, home page log in.

Socrate,

There was an issue over the weekend with login, which was resolved yesterday evening. Apologies for the inconvenience,

Ian

Ian, thanks for de-spiking the GSK chart. But... I'm surprised you don't have a way of doing that without trashing all the subsequent data up to the time of repair. Come to think of it, I'm surprised you don't have a system that automatically alerts you to the problem in the first place. In fact, wouldn't it be even better if your systems automatically checked the incoming data to ensure that it's "reasonable"?

Peter,

Thanks for the feedback - the system does not usually 'trash' the data, this was due to an additional problem on that Chart. I will pass your other comments onto ou rtech guys,

Ian

Morning Ian,

Left my PC for about 50 mins from 0840 to 0935 hrs today. Had 2 tabs open, Level 2 and a Trade tab.
My L2 had updates continually, re SEO trades, but on the trade tab (separate page) the last trade showing was at 0844 hrs, although there had been many trades since as shown on the L2 page, IE trades not updating on trade page although had streaming on.

greekman,

I will see if I can reproduce this - can you tell me which stock you were looking at?

Ian

Ian,

Thanks. It's Stanelco (epic SEO). Have just tried it again, and it appears OK. Trades now keeping up to date. Probably just a glitch.

greekman - I will keep an eye on it,

Ian

Help!!
When i try to access Stockwatch I am getting the message Java detected. JRE collision. I have re-installed Java, logged out and in again and restarted my browser. Still the same message.
Thanks,
Alan

Alan,

I am not sure what the cause is, but have you restarted your machine since the re install? If not try that.

If that does not work, it may be worthwhile uninstalling java from your machine and then re installing just the latest version.

Ian