If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Sure its been annoying and potentially expensive,and its getting a fair amount of stick on advfn but mams customer service is miles ahead.

OK not the most patient person on the planet (ask the wife) and when systems are problematic I also find it very frustrating, BUT I have tried, ADVFN and Interactive Investor, and have found Moneyam easily the best of the lot.
Also when things do go wrong, you try contacting their customer services, (especially iii ) you sometimes wait till the next day for a response. Often you can't even find out if it is their end fault or not.
At least with this site you know very quickly if the fault is their end and what they are doing about it.
Yes Moneyam could perhaps find a better feed supplier (if that's the problem) but is there one out there.
I do repeat I fully understand others frustration, and am not looking to make excuses for Moneyam just stating what I have found when comparing sites.
Hoping for a better day tomorrow!

I've resisted sticking my oar in until now, but I feel that a comment from me is not inappropriate. I have to confess to having been involved in the construction of MoneyAM.

I have quite a bit of experience of dealing with various market data feeds. What I would say is that none are 100% reliable or well managed. And they are forever changing, their definition is volatile and needs constant tracking.

Not so long ago, even the mighty Reuters managed to cut the entire City off for about six hours. The fact is, the big institutions use two or three feeds and systems (Reuters, Bloomberg, Thompson, whoever) to give themselves some resilience to these events -- but this is expensive, really expensive. I can think of one major institution that I know pays just one supplier 40m/year for data. Clearly, MoneyAM can't stretch to that if you, its users, can't share that burden.

I'm sure that many people realise that a number of problems are caused by issues at the client end -- on your PC. An institution has an IT department that manages all that stuff, MoneyAM has to rely on each and every one of its users to be his or her own competent IT manager and to keep their environment in good order.

Poor old IanT gets to be everybody's "Help Desk" without the benefit of knowing what the heck you've done to your machine or what you're running on it or, indeed, what kind of machine it is. For my money he does a pretty damn good job in the circumstances, often responding within a couple of minutes to issues. Who else does that?

MM

MM - Seconded

Ian,
As you can see, I've managed to log in at work. I still can't get streaming prices, however. All I get is a grey sqaure where the prices used to be. That's something of an improvement because I was getting a message that said 'connection lost, trying to reconnect'. Any more ideas?
Thanks in advance.

Pond,

YOu could try clearing out your cookeis to see if that makes a difference, or you may want to try installing the latest version of Java to make sure that is up to date.

If you need help with either of these, just drop me an E mail - ian@moneyam.com

Ian

MM - Thirded. Keep up the good work Ian. Much appreciated by me and most others no doubt.
Now do something about Tate's share price :-)

Ian, not really a problem, more an observation. On the Traders thread, the FTSE/World indices and the % gainers/losers have blue or orange tabs. The active one is orange. However, all the other headers; AFX/RNS and Heatmap have blue headers. It would make more sense to me if all the active ones were blue where there was a choice, not orange. I'll post this on the Traders thread as well and see if we get any comments. Happy to be overruled on this though :-)

Oh, and can I fourth MM's comments.

All,

There would appear to be a widespread issue at the moment, with no pricing information being sent through. I have checked with several providers who are showing the same issues, and I am trying to find out further information, and will let you knwo when I have more.

Ian


EDIT: it would appear that this was due to scheduled maintenance by the LSE. All pricing should come through as normal from this point forward as new orders are entered into the system.

Ian

Ian - minor grumble - some charts e.g. TLW don't include current intraday prices. I've found this with a number of stocks on my watch list. They always used to. Is this a problem or a change?

Pond Life,

Can you make sure you have the plot intrday data box ticked please

Ian

Doh!!!!!

Ian - some of the blue and red arrows on level 2 are not showing the last movement - eg CHL - is there a problem or is it me not knowing how ro read the info ?

bhunt,

To be honest I am not sure - it may be that the MM's in question have just maintained their quote and not moved it up or down. I will find out and get back to you in due course,

Ian

MM<'s have definitely moved their quote - this share has moved up and down 20% today - and all MM's have participated - eg EVO moved up at 12.35 ( ithin it was up - but it definitely moved.

bhunt,

I will take a look at it,

Ian

The CAPE price on the monitor is showing the incorrect starting price of the day.

You are showing a fall from the float price of 240p, rather than the last trading price of 100p, I think!

Andy,

I will take a look,

Ian

Andy,

It would look like you are correct, after a temporary suspension, it has been re admitted and the price is being derived from the float price. I will report this to the feed supplier.

it is actually down 33.5 points on the day (I am sure you had proabably worked that out though :)

Thanks for bringing this to my attention.

Ian

Ian,

Pleasure.

I don't hold BTW, but CAPE is a story I have been following.