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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Andy - 20 Jun 2007 13:27 - 5897 of 7315

Ian,

Pleasure.

I don't hold BTW, but CAPE is a story I have been following.

foale - 21 Jun 2007 07:28 - 5898 of 7315

stockwatch does not seem to be working

IanT(MoneyAM) - 21 Jun 2007 07:31 - 5899 of 7315

foale,

there is an issue since the change the LSE made last friday which is causing the prices not to show until the opening auction when they will then populate correctly. Are suppliers are looking into this for us and we hope to have news soon. All prices shoudl display correctly at 7.50am onwards

Ian

neil777 - 21 Jun 2007 15:34 - 5900 of 7315

Hi Ian just a small thing, the NMS is 0 on my L2 on all stocks.

IanT(MoneyAM) - 21 Jun 2007 15:37 - 5901 of 7315

Neil,

This has occured since the LSE made their upgrades last friday. essentially, NMS is being discontinued and the figure will be replaced by something which the LSE is calling EMS (Exchange Market Size). We are in discussions with our suppliers about a timescale for implementing this.

Ian

neil777 - 21 Jun 2007 15:47 - 5902 of 7315

Thanks Ian.

bhunt1910 - 22 Jun 2007 08:02 - 5903 of 7315

switching between tocks on Level 2 is very very slow - taking 30 to 45 seconds just to switch

IanT(MoneyAM) - 22 Jun 2007 08:04 - 5904 of 7315

bhunt,

we have just had an issue back end which is causing this slowness, we have just done a few restarts and all shoud be back to normal in a few minutes,

Ian

Chea - 22 Jun 2007 08:05 - 5905 of 7315

I don't seem to be able to raise the L2 page at all.

bhunt1910 - 22 Jun 2007 08:05 - 5906 of 7315

ok - cos its gone altogether now

IanT(MoneyAM) - 22 Jun 2007 08:12 - 5907 of 7315

bhunt,

Apologies for that can you close your browser and try again please?

Ian

dave leach - 22 Jun 2007 13:46 - 5908 of 7315

just bought some MDST but no data feed on level 2. A poster on advfn has said he contacted you about this over 30 mins ago. Any chance we can have level2 on this please. Regards.

IanT(MoneyAM) - 22 Jun 2007 13:47 - 5909 of 7315

dave,

yes I was contacted I have referred it to our feed supplier and I am waiting to hear back from them. I will let you know as soon as I have any news.

Ian

dave leach - 22 Jun 2007 13:50 - 5910 of 7315

ok thanks.

Chea - 22 Jun 2007 16:05 - 5911 of 7315

I'm still getting slow or no response from L2. Logging out and closing the browser does nothing to rectify.

Is there something else that I could try?

Karl(MoneyAM) - 22 Jun 2007 16:13 - 5912 of 7315

Chea,

Please bear with us, we are looking into it now.

Karl.

dave leach - 25 Jun 2007 09:23 - 5913 of 7315

shocking that after 3 days still no level 2 data for MDST. Getting worse this service not better.

IanT(MoneyAM) - 25 Jun 2007 09:24 - 5914 of 7315

dave,

again please accept my apologies for this, I am still awaiting a response from our suppliers and will chase them on this.

Ian

Mega Bucks - 25 Jun 2007 09:30 - 5915 of 7315

Just to let you know IanT that everything is working just fine this end !!!

dave leach - 25 Jun 2007 09:52 - 5916 of 7315

ok
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