If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

The price changes for the day are all wrong and seem to be a combination of yesterday's and today's movements across the board.

Not good.

rivaldo,

Apologies for the inconvenience, we are working on a fix for this - pelase see my previous posts,

Ian

Sorry to bother you again as I know you've got issues but PGD - Patagonia Gold - price says 6.75-7.25p which I think should be 6.5-7.25p - Please correct

Graeme

No problem - thanks for pointing that out,

Ian

ianT

i take it the stockwatch facility is 'up the spout' at present? Prices and percentages are all over the place. Any timescale for resolution please?

kindest regards

oc

oc,

Unfortunately, I cannot give you a timescale - this is being worked on and hopefully should be fixed as soon as possible.

Ian

much obliged

cheers

oc

Update,

All stockwatch prices are now correct.

Please accept my apologies for this issue,

Ian

The market scan is still the same as yesterday though.

tvc,

We are working on that

Ian

Re L2,
Thought me olde stalwarts gon and mdw had dropped again-lol.
As long as problem is being addressed.Carry on.

Trade times are wrong on non streaming and % change still incorrect .

Are the prices the current prices ?

Ian

Not all Stockwatch (mid) prices OK - GFM, HAIK, LUP to name a few.
Also mid prices on Level 2 are still compared against Friday's close.

indu

Dil,

There is a lag unfortunately which is delaying the non streaming vesion of stockwatch at this point in time. We are working to resolve this.

Ian

Ian

HAIK now sorted.

indu

Whats happening.

At 1715 hrs, Stockwatch closing prices same as my portfolio closing prices, but SP increases/decreases and percentage changes very different.
Some Examples.
Stockwatch Portfolio
BP. +3.00p BP.+.5p
GSK -3.00p GSK -6p
RBS +17.50p RBS -5.5p
SEO +02p SEO -02p

So I have no idea if my portfolio is correct or not, IE am I up or down.
I cant go by yesterdays portfolio as I did not update it, (just back from Hols).
Just a thought....Are all the increases/decreases and percentages stuck at yesterdays amounts, on the portfolio, with just the closing prices altering to todays.

Ian

For the last 24 hours or so if I try to log on at home using Firefox I get the message

Page not found

- you may have typed the web address incorrectly.........
- it is possible that the web address that you are looking for may have been moved, updated or deleted....

Please try the following option instead
- return to the www.moneyam.com home page
- if you still encounter problems please email support@moneyam.com

If I then click on the home tab at the top I get onto the site - however I have not had to do this before (and do not get this if I log on at work (using Internet Explorer))

I've not had this before (is it something to do with cookies?) - if so how do I get rid of them?

Many thanks

Andrew

I have a feeling it might have been a bit of a nightmare day for MoneyAM.
Everything working fine until essentail maintenace carried out, when streaming prices are incorrect & complaints coming in thick & fast. Even the home page chart is showing FTSE down by 6 points on the day, yet it was in fact up 100 points. 6283 is the correct figure however.
Computers eh! Don't you just love 'em!! Tomorrow is another day!!!

Ta Ian but I went out at 7pm and nrk price seems to have dropped since then on non streaming watch list.

Think you still might have a few bugs.

Saying that maybe its been corrected since 7pm and it was wrong before and correct now ... good luck guys I'm sure it'll be ok in the morning.

Crap boss u got , bet he's pulling his hair (singular) out:-)