If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Re L2,
Thought me olde stalwarts gon and mdw had dropped again-lol.
As long as problem is being addressed.Carry on.

Trade times are wrong on non streaming and % change still incorrect .

Are the prices the current prices ?

Ian

Not all Stockwatch (mid) prices OK - GFM, HAIK, LUP to name a few.
Also mid prices on Level 2 are still compared against Friday's close.

indu

Dil,

There is a lag unfortunately which is delaying the non streaming vesion of stockwatch at this point in time. We are working to resolve this.

Ian

Ian

HAIK now sorted.

indu

Whats happening.

At 1715 hrs, Stockwatch closing prices same as my portfolio closing prices, but SP increases/decreases and percentage changes very different.
Some Examples.
Stockwatch Portfolio
BP. +3.00p BP.+.5p
GSK -3.00p GSK -6p
RBS +17.50p RBS -5.5p
SEO +02p SEO -02p

So I have no idea if my portfolio is correct or not, IE am I up or down.
I cant go by yesterdays portfolio as I did not update it, (just back from Hols).
Just a thought....Are all the increases/decreases and percentages stuck at yesterdays amounts, on the portfolio, with just the closing prices altering to todays.

Ian

For the last 24 hours or so if I try to log on at home using Firefox I get the message

Page not found

- you may have typed the web address incorrectly.........
- it is possible that the web address that you are looking for may have been moved, updated or deleted....

Please try the following option instead
- return to the www.moneyam.com home page
- if you still encounter problems please email support@moneyam.com

If I then click on the home tab at the top I get onto the site - however I have not had to do this before (and do not get this if I log on at work (using Internet Explorer))

I've not had this before (is it something to do with cookies?) - if so how do I get rid of them?

Many thanks

Andrew

I have a feeling it might have been a bit of a nightmare day for MoneyAM.
Everything working fine until essentail maintenace carried out, when streaming prices are incorrect & complaints coming in thick & fast. Even the home page chart is showing FTSE down by 6 points on the day, yet it was in fact up 100 points. 6283 is the correct figure however.
Computers eh! Don't you just love 'em!! Tomorrow is another day!!!

Ta Ian but I went out at 7pm and nrk price seems to have dropped since then on non streaming watch list.

Think you still might have a few bugs.

Saying that maybe its been corrected since 7pm and it was wrong before and correct now ... good luck guys I'm sure it'll be ok in the morning.

Crap boss u got , bet he's pulling his hair (singular) out:-)

streaming charts aren't streaming apart from ftse

Ian,

My previous prob (posted 1729 hrs yesterday) has cured itself. I appreciate there have been problems, it was mainly to make you aware it was still occurring last night. So at the moment, no prob.

Chalkie,

I got the same problem a couple of times with Windows, so it must be down to the general prob with the site.

Guys,

These issues would have been linked to the problems we had yesterday - things should be back to normal and stable today. If anybody does have any issues, please let me know,

Kayak,

We will take a look into that.

Ian

They worked again a few minutes after my post, Ian.

greekman

Thanks - it's nice to know (in a way) that it isn't just my computer having such problems

Chalkie,

Has this happened today? If so it may be that you are seeing a cached page. if you are entering the site through a saved favourite, try deleting that favourite and re entering it. Also you may want to try clearing out your temporary internet files by clicking on tools and delete browsing history.

Ian

Ian

Thanks

I haven't tried today but will let you know if it occurs again next time I do try.

I'm not entering the site via a saved favourite but by typing Moneyam into Google each time which produces your main website address at the top of the list.

Andrew

Site froze when I tried to click on links. Tried to re open site, took 3 attempts to open site, kept showing Web Page Unavailable. Is it just me or is it the site yet again.

greek,

We did some further maintenance last night, which was a little later that your problem, however, let me know if you do see any issues today.

Ian

Morning Ian,

It looks like all your hard work is working... However: I noticed this morning that PERCENTAGES are still at odds in STOCKWATCH versus LEVEL 2. See e.g. OEX (Oilex), which shows the same prices of 61-66 in both, but in Stockwatch a percentage increase of 8.55% versus 4.96% in Level 2. They can't both be right.

Good luck!!!