If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Morning Ian,

Same as Chea. Happened twice in last 3 mins. No need to reply as it's obviously connected to the continuing problem. Just thought I would let you know. If this is not sorted by tomorrow, can I request (when you get a minute) some detail to what is causing this re your suppliers problem.

It is extremely frustrating this morning as now all I am getting on L2 is the temp unavil.

Chea,

James checking the servers can you try a refresh please?

Ian

Now stockwatch shows Temp Unavailable. Took 2 refreshes.

James has just done some restarts - apologeis for the inconvenience,

Ian

Ian,

L2 now active. Thanks.

Chea

Have done a refresh but Stockwatch & Quote still showing yesterdays price on some shares, eg ABH

Ian,

Spoke too soon. L2 still responding with S.T.U.

Chea

Kim,

We are working to resolve this problem as we speak and hope to have the change and percentage change prices correct as soon as possible. All other prices on the Stockwatch screen including the close are correct,

Thanks Ian

Ian,

I have refreshed several times this a.m. Also logged out and in, retrying to gain some sort of stability on L2. Believe me, cannot get L2 for more than minutes at a time. Impossible to work with.

Chea

Chea,

I am able to view this with no problems - can you try restarting yoru machine please?

Ian

All,

Stockwatch changes and percentage changes should now start to correct themselves, we have had to restart the Level 1 streamers to do this, so unfortunately, the trade data to that point will be lost.

Please accept my apologies for the inconvenience,

Ian

Stockwatch sorted, will it take 15 mins for portfolios to amend themselves automatically.

oily,

Yes they are on a 15 min delay but should start to recitfy after that.

Ian

Getting a lot of Service Temporarily Unavailables on Terminal charts

Kayak,

James is taking a look now,

Ian

very off and on.

Hi again - agree with Chea above: Level 2 keeps going off.

Your website used to be absolutely brilliant, but in the past few days it's become sadly unreliable. I do hope you can get to the root of what's caused this.

No need to reply - I do know what it's like to be on the receiving end when technology refuses to play along! Although it's very frustrating to us users, I do also sympathise as I'm sure you're doing all you can to resolve things.

Toya,

An update - the problems over the past few days with percentage change and change prices being incorrect at times should not happen again - this was due to a problem we had, which required the maintenance over the past few nights.

With regard to teh service temporarily unavailables that have been appearing, we are working on a theory on that, which we hope will resolve as soon as possible.

We appreciate your understanding and apologise for the inconvenience,


Ian