If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Chea,

Alex is looking at this.

Ian

Ian,

Again just for info. Problem is intermittent. It's on many links, News, Level 2 (when I put BP. in and tried to open) etc.
They all eventually open so not much of a problem.

I had an old TV once that always needed a thump, back left hand corner!

greek,

We are trying to isolate which server is causing this,

Ian

OK TA

SEG L2 getting JPMS twice on the order book. Tried refreshing it but that didn't help.

Ian,

All appears to be working fine now.

Cheers Greek.

Ian

A while back you said your team would look into the possibility of changing Stockwatch so that the bid and offer prices retained the blue and red colours even after refreshing / revisiting the page during the day.

Have you been able to give this any further thought and if so, will you be making the changes and if so, when(ish)?

So many questions but my decision to change my level 2 provider to Moneyam is influenced by this.

Thanks

rmcook,

We have not taken a look yet, but I will keep you up to date should we be able to make the changes in the future. Sorry I cannot be more precise at this moment.

Ian

Ian

Having problems with streaming prices (in fact no prices at all) and charts refusing to open. Was ok until 10mins ago. Is it you or is it me?

Kat

ps. just getting a blank grey screen where prices should be

katcot,

All is working fine here - when you say having problems, can you tell me what you see whne you try to access streaming prices?

Ian

Ian

just getting a blank grey screen - have tried logging out and back in and turning on and off several times

Kat

Kat,

sounds as though your machine is struggling to download the applet. You could try re installing java by clicking on the word Java above where the Stockwatch lists usually displays and then restarting again.

Ian

charts are ok now

Kat,

I would try the update anyway,


Ian

its all come back - thanks for your help

kat

L2 down?

Chea,

I can see no problems here - can you tell me what is happening at your end?

Ian

Ian,

I seem to be getting almost exclusively the temp unavail - L2 and news.

Chea

Chea,

Alex is taking a look can you try closing your browser and going back in please?

Ian

Ian,

Will do. Thank you.

Chea