If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ian,

All appears to be working fine now.

Cheers Greek.

Ian

A while back you said your team would look into the possibility of changing Stockwatch so that the bid and offer prices retained the blue and red colours even after refreshing / revisiting the page during the day.

Have you been able to give this any further thought and if so, will you be making the changes and if so, when(ish)?

So many questions but my decision to change my level 2 provider to Moneyam is influenced by this.

Thanks

rmcook,

We have not taken a look yet, but I will keep you up to date should we be able to make the changes in the future. Sorry I cannot be more precise at this moment.

Ian

Ian

Having problems with streaming prices (in fact no prices at all) and charts refusing to open. Was ok until 10mins ago. Is it you or is it me?

Kat

ps. just getting a blank grey screen where prices should be

katcot,

All is working fine here - when you say having problems, can you tell me what you see whne you try to access streaming prices?

Ian

Ian

just getting a blank grey screen - have tried logging out and back in and turning on and off several times

Kat

Kat,

sounds as though your machine is struggling to download the applet. You could try re installing java by clicking on the word Java above where the Stockwatch lists usually displays and then restarting again.

Ian

charts are ok now

Kat,

I would try the update anyway,


Ian

its all come back - thanks for your help

kat

L2 down?

Chea,

I can see no problems here - can you tell me what is happening at your end?

Ian

Ian,

I seem to be getting almost exclusively the temp unavail - L2 and news.

Chea

Chea,

Alex is taking a look can you try closing your browser and going back in please?

Ian

Ian,

Will do. Thank you.

Chea

Ian,

Thanks. That got it!

Is it advisable to always restart the browser as well as the L2 page (had omitted the former)?

Chea

Chea,

yes always best to close both - however, Alex actually also did a restart on the server that was causing the issue, which would have helped as well.

Ian

Ian,

OK, thanks.

Chea

i believe worm/delf.eyr is being sent to my computer from your web site.

please assure me this is not the case. yesterday and today whilst i was on this site AVG picked up the threat.

maddoctor, AVG is telling you that your PC is already infected with the virus, it will scan your system periodically to do so. It doesn't mean the virus is on a page you are looking at (unless it specifically tells you about the page of course).

You probably got it some time ago by running a program included as an email attachment or by downloading infected software from the web. In either case you would have had to accept the installation of software at the grey security screen.

There is some information on removal here: http://www.symantec.com/security_response/writeup.jsp?docid=2002-080314-3248-99&tabid=3. The name to remove in the registry keys could be different though - it seems to be a new variant of a virus.